CRM vs. ERP Comparison
CRM vs. ERP Comparison
BASIS FOR COMPARISON
CRM
ERP
Meaning
A computer software that ensures companies to record every transaction and interaction with the present and prospective customers is CRM.
An integrated pre-packaged computer software that lets the organization to manage and control business processes, going on in the organization.
What is it?
Subset
Superset
Developed in
1990
1960 -1970
Utilized in
Front office activities
Back office activities
Focuses on
Increasing sales
Reducing costs
Oriented towards
Customers
Enterprise
Question to Consider: