BASIS FOR COMPARISON

CRM

ERP

Meaning

A computer software that ensures companies to record every transaction and interaction with the present and prospective customers is CRM.

An integrated pre-packaged computer software that lets the organization to manage and control business processes, going on in the organization.

What is it?

Subset

Superset

Developed in

1990

1960 -1970

Utilized in

Front office activities

Back office activities

Focuses on

Increasing sales

Reducing costs

Oriented towards

Customers

Enterprise

Question to Consider: