Indonesia Versi English Language
Indonesia Versi English Language
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Indonesia Versi English Language
Indonesia Versi English Language
1. MAXIMUM PACKAGE WEIGHT & DIMENSIONS
a) For any Heavy Weight shipment, please confirm with LPHQ Customer Service via email at help@thelionparcel.com
b) 1 AWB can only contain 1 parcel
c) The maximum weight 30 Kg for import to Indonesian and volume for shipments to Indonesia is as follows:
2. HIGH-VALUE GOODS
a) Goods with a value above USD 3 will be subject to duty and tax.
b) The declared value of the goods may be determined by the customs authority.
3. SATURDAY & SUNDAY SCHEDULE DELIVERY
Available deliveries will be made on Saturday and Sunday.
4. STANDARD DELIVERY LEAD TIME
a) The lead time stated on the AWB or in the system does not include customs clearance processing time.
b) SLA may be delayed if the POS fails to provide the required documents at the initial stage, or if the consignee does not respond to additional document requests from customs.
5. EXPORT BILLING OPTIONS
a) Shipping Fee : Must be paid in advance by the Sender at the Lion Parcel Drop Point during the transaction.
b) Duty & Tax : May be paid by the Consignee or the Sender. If the Customer does not respond, the amount will be deducted from the POS account balance.
6. DANGEROUS GOODS & DRY ICE
Not accepted.
7. P.O. BOX ADDRESSES
Not accepted.
8. BOOKING INFORMATION REQUIREMENTS
a) Must provide the recipient’s active and valid phone number, reachable via SMS or mobile call.
b) Recipient’s email address is mandatory.
c) Must upload photos of the package before and after packing.
d) Commodity selection in the Genesis system must be specific; avoid choosing “General Others/Accessories.”
e) The Commercial Invoice must be filled in detail based on the package contents. You can download the document by CLICKING HERE and attach it to the package.
f) For shipments to Indonesia, Recipient’s ID (KTP) & Tax ID (NPWP) are mandatory.
9. HS CODE (HARMONIZED SYSTEM CODE)
The HS Code (Harmonized System Code) is an international standard code used to classify goods in international trade.
🧾 Benefits:
a) Determines import duty and tax rates
b) Ensures compliance with permits and special documents (e.g., quarantine, export restrictions)
c) Used by customs authorities worldwide; therefore, an HS Code is required for export shipments HS.
📦 HS Code Structure: Usually consists of 6 international digits + 2–4 additional national digits
Example: 6403.99.00 (leather shoes)
Section Meaning
64 Chapter (Footwear)
6403 Shoe type (Leather)
6403.99 Specific category
6403.99.00 Indonesia’s additional detail
🔍 How to Find Your Product’s HS Code:
✅ 1. Manual Search:
Official website: 🇮🇩 Indonesia: https://insw.go.id
🌐 Global: https://hts.usitc.gov (US) or the customs website of the destination country
✅ 2. Using Keywords:
Example on How to search INSW Akses: https://insw.go.id
Search for “sepatu kulit” (leather shoes)
Complete HS Code will appear along with duty rates and additional regulations.
📌 Why Having the Correct HS Code is Important:
a). Incorrect HS Code = incorrect tariff → may cause overcharging or penalties.
b). All export documents (PEB, COO, Invoice) must include the HS Code.
c). Certain goods require special permits based on their HS Code
Some goods require special permits based on their HS Code.
10. CUSTOMS INFORMATION
Imported Goods Shipments Will Be Subject to the Following Duties:
a) FOB < USD 3: Exempt from Import Duty and subject to 10% VAT.
b) FOB USD 3 to USD 1,500: Subject to 7.5% Import Duty and 11% VAT.
c) For imported goods shipments with FOB value above USD 1,500:
i. Subject to Import Duty,
ii. Subject to VAT, and
iii. Subject to Import-Related Tax (Pajak Dalam Rangka Impor).
The consignee shall submit a Customs Import Declaration (PIB) — if the consignee is a business entity — or a Simplified Import Declaration (PIBK) — if the consignee is a non-business entity — to the Customs Officer to calculate the amount of tax payable.
d) Specifically for shipments of Bags, Shoes, Textile Products, and Books, tax calculation for these specific items exceeding the USD 3 threshold is as follows:
i. Bags (HS 4204): Subject to 15%-20% Import Duty, 11% VAT, and 7.5%-10% Income Tax (PPh).
ii. Shoes (HS 64): Subject to 25%-30% Import Duty, 11% VAT, and 7.5%-10% Income Tax (PPh).
iii. Textile Products (HS 61, 62, 63): Subject to 15%-25% Import Duty, 11% VAT, and 7.5% Income Tax (PPh).
iv. Books (HS 49.01 to 49.04): Exempt from Import Duty, VAT, and Income Tax.
11. EXAMPLE OF HOW TO DUTY & TAX CALCULATION
🧾 Example: Shipment of Shoes to Indonesia
Item Details: Shoes
Description: Footwear with outer soles made of rubber, plastic, or composite leather and uppers made of leather, excluding those covering the ankle
Country of Origin: Malaysia
Destination Country: Indonesia
Goods Value: IDR 500,000
Estimated Exchange Rate: 1 USD ≈ IDR 16,240
Goods Value in USD: IDR 500,000 ÷ IDR 16,240 = USD 30
https://www.bi.go.id/id/statistik/informasi-kurs/transaksi-bi/default.aspx
📦 Estimated Shipping Cost (CIF):
Shipping Fee: IDR 163,498
Insurance: 0
Total CIF: 163,498 + 0 + 500,000 = IDR 663,498
💰 Example of Estimated Duty & Tax Calculation:
a). For an online simulation of Duty & Tax, visit: https://www.simplyduty.com/#calc
b). Manual calculation example:
Import Duty:
📝 Import Duty: 0% × 663,498 = IDR 0
📝 GST (Goods and Services Tax) / VAT: 11%
VAT: 11% × 663,498 = IDR 72,984
💰 Estimated Duty & Tax Total: 0 + 72,984 = IDR 72,984 (≈ USD 4)
12. PUBLIC HOLIDAYS IN INDONESIA 2025
01 Jan - New Year's Day
27 Jan - Isra Mi'raj
28 Jan - Chinese New Year Holiday
29 Jan - Chinese New Year
28 Mar - Bali Hindu New Year Holiday
29 Mar - Bali Hindu New Year
31 Mar - Hari Raya Idul Fitri
1 Apr to 4 Apr - Lebaran Holiday
07 Apr - Lebaran Holiday
18 Apr - Good Friday
20 Apr - Easter Sunday
01 May - Labour Day
12 May - Waisak Day
13 May - Waisak Day Holiday
29 May - Ascension Day of Jesus Christ
30 May - Ascension Day of Jesus Christ Holiday
01 Jun - Pancasila Day
06 Jun - Idul Adha
09 Jun - Idul Adha Holiday
27 Jun - Islamic New Year
17 Aug - Independence Day
18 Aug - Independence Day Holiday
05 Sep - Prophet Muhammad's Birthday
25 Dec - Christmas Day
26 Dec - Christmas Holiday
13. COMMODITY DETAILS
Attached is a list of commodity types, including details of items that can and cannot be shipped, along with the shipping requirements for each commodity. Please click the upward arrow icon to view detailed information.
Commodity (Komoditas) yang dapat dikirim
14. DEX REGULATIONS
If a package fails delivery after two (2) delivery attempts, it will first be returned to the Main Hub in Indonesia. The customer will then be contacted to confirm the next action for the shipment, under the following conditions:
a) Self-Collect – The recipient collects the package directly from the vendor’s warehouse.
b) The package will be redelivered with an additional delivery fee to be paid by the recipient.
c) If the recipient does not respond, the package may be destroyed in the destination country and will not be eligible for any claim.
15. CLAIM POLICY
a) In the event of loss or damage, compensation will be provided up to the maximum limit in accordance with Government Regulation No. 15 of 2013.
b) For disputes regarding receipt (contents not matching the package) and Fake POD (Proof of Delivery – item not received), the time limit for submission is within 1×24 hours after the package is received.
c) Damage claims must be submitted with the required supporting evidence in accordance with the claim policy, within a maximum of 1×24 hours from the time the package is received.
16. COVERAGE AREA
For shipments to Indonesia in the Genesis system, you may input the city name in the sub-district (kecamatan) field or search for the city name in the sub-district field to find the corresponding region.
17. PROVISIONS FOR SENDING PERSONAL EFFECTS (USED/PERSONAL MOVED GOODS).
a). Attach a copy of the departure ticket to the destination country, with a maximum of 30 days from the departure date.
b). Attach a copy of the visa/immigration entry stamp for the destination country.
c). Attach a Recommendation Letter from a University / Office / (KITAS = Limited Stay Permit) if the shipment is for moving purposes.
d). Attach a copy of the passport – must match the recipient’s name.
e). Duty & tax fees may apply if there are indications of new items (entirely at the discretion of the customs authority) or if the recipient is unresponsive when contacted by the customs office of the destination country for additional documentation.
f). Attach a Commercial Invoice & detailed packing list (to ensure there are no prohibited export items).
g). Attach all document copies to the outer side of the package.
h). Provide the recipient's active contact number and email. The recipient must be responsive and communicative to complete any additional documents requested by the customs office at the destination country, especially if the shipment is indeed classified as personal effects.
i). The maximum weight per package/waybill is 30 kg. For Australia, the maximum is 25 kg per package/waybill.
j). A notification must be sent to the LPHQ Customer Service team and International Network via email:
i. Customer Service : help@thelionparcel.com
ii. International Network : international.network@thelionparcel.com
k). If the POS party fails to meet the initial document requirements and the package is subsequently destroyed by the customs office of the destination country, the destruction penalty fee will be charged to the POS party by deducting their POS balance.
l). Regulations for other countries can be checked via the Interpack module at the following link : https://bit.ly/e-SRG_LionParcel
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