Auto Warranty Rebuttals Potential customers will invariably have concerns and objections.

Below are some common rebuttals to these concerns:

CHECK PROPER DISPOSITIONS

A- ANswering machine

DNC- if customers are SHOUTING, CURSING.

NI- if rebut has been done but customer is still not interested// No cars na customer

DEAD AIR- if no response on the other line

N- No Answer (dead call)

DC- if customer hung up

Auto Warranty Rebuttals Potential customers will invariably have concerns and objections.

Below are some common rebuttals to these concerns:

BASIC REBUTTALS

WHICH CAR?

-THE CAR YOU'VE DRIVEN THE MOST

-VERIFY ONE CAR AS REFERENCE AND WE CAN PULL UP YOUR FILE

** Check thatsthem and verify the name of the customer and zipcode, check statefarm or progressive check the car listed that matches the name of the customer.

-We can help provide you with a plan that protects against breakdowns and malfunctions as long as its been between 1998-2020

-The one you mostly driven vehicle. so can you pls verify the year make and the model of your vehicle.

** Go back to the script

-Since you have multiple cars, can you tell me the newest car that you have for reference and our officer will be the one to discuss about the car and the warranty information.

** Go back to the script

WHY DONT YOU HAVE MY INFORMATION?

-I DO, I JUST NEED YOU TO VERIFY your first name, last name and zipcode so I can pull up your file

**** Check our name checker online and verify the name of the customer and zipcode, check state farm or progressive check the car listed that matches the name of the customer.

WHERE ARE YOU LOCATED

-your account will be transferred to your local administrator of the policy

** Go back to the script

WHAT IS THE NAME OF YOUR COMPANY?

- vehicle service contract department

** Go back to the script

TAKE ME OUT OF YOUR LIST (DNC)/ I DONT WANT TO RECEIVE ANY CALLS FROM YOU

- I can put you on our do not call list. But this maybe the last time your vehicle may be able to extend coverage

** Go back to the script

- Please listen to our specialist first so that she/he can go over your factory warranty benefits and you might get interested to the services that they offer, as this maybe the last time your vehicle may be able to extend coverage, if you don't like it you can advise them to close your file.

** Go back to the script

IF THE CX SAYS WE ARE A SCAM TELL

- I do understand the hesitation as we are also getting some calls, but to prove to you that we are not a scam I can transfer your call to our licensed specialist so they can explain to you everything about your vehicle factory warranty.

-this isn’t a scam. In order to make sure you qualify for coverage, we verify the make, model, and year of your vehicle.

**go Back to the script

WHY ARE YOU CALLING ME?

The purpose of this call is it Seems your vehicle's factory warranty has expired and you are eligible for additional coverage.

**go Back to the script

WHO ARE YOU?

We are the dealer services and My job here is just to make sure your vehicle still qualifies for coverage and give you the best deal that suites your budget. Please Verify The Year Make and model of your vehicle

**go Back to the script

How did you get my phone number?

This is just a follow up from a previous inquiry you made about the vehicle.

**go Back to the script

My car doesn’t qualify.

– That's okay, do you or your spouse have any other vehicles that are eligible.

**go Back to the script

I already have warranty on my vehicle:

-Your factory warranty is either expired or will expire soon. Our package can extend that coverage to protect you against expensive, unforeseen repairs.

**go Back to the script

Why do you want my information?

-This is to confirm your vehicle meets the requirements for new coverage. Your name is only needed for security and quality assurance purposes.

**go Back to the script

If they ask, why don’t you already have their info,

(Ask to verity to make sure the info is still accurate)

Yes, we do I just need you to verify just to make sure the information is still accurate due to our clients selling or trading their vehicle.

**go Back to the script

I already have insurance...

- This is not insurance. Insurance is outside the vehicle if you wreck the vehicle. This is mechanical breakdown protection for when your vehicle breaks down, we can assist you.

**go Back to the script