BASIC AUTO INSURANCE REBUTTALS

REBUTTALS

SCRIPT

I ALREADY HAVE AN INSURANCE

Okay not a problem! WE will give you an updated quotes from your provider as well as several others, you can make sure you have the best deal. Would you like to see how much you could be saving?

WHO DO YOU WANNA SPEAK TO ?

I would like to speak to the person who deals with the insurance in your household

TELL ME MORE (EXPLAIN OFFER)

I'm not asking you to make any changes right away on this call. What we will do is will let you know that the rates that our agents can offer you. You can look at the rates, you could make a strong comparison with your current plan, if you see there's a difference then go ahead. Otherwise, just choose and stay with your current plan. Does that sounds good ?

TELL ME MORE (EXPLAIN FURTHER)

Our company is ______________ , and it provides the information that you need to make a strong comparison between the companies competing for your business.

CAN YOU EMAIL ME

Yeah not a problem, I'll submit your email right now, but in order to process it, we have to submit a phone number, so when they do call you just let them know that you prefer email.

WHAT ABOUT_ (UNANSWERABLE)

I understand you may have some questions. Don't worry, the specialist will be able to answer any questions you may have, okay ?

I DONT HAVE TIME

I completely understand that you're short on time. This will just take a couple of minutes to schedule someone to call you back okay.

WHEN WILL THEY CALL ?

Usually the agents will call you back right away but it can take up to a few hours.

HOW MANY CALLS ?

We have 3 to 4 Representatives that will be calling you back shortly to compete with the rates.

WHAT IS THE BEST TIME ?

Sure no problem! What time would you like to be called back at ?

CALL ME LATER

Okay Perfect! Let me ask you a few more question and I'll have my associates call you back to set up a time. Is that okay ?

CALL ME AT A SPECIFIC TIME

We cannot schedule an exact time but when the rates specialist calls you back, you can schedule a specific callback time with them.

WHY DO YOU NEED THIS INFO?

We need this information so the insurance rate specialist can tailor the best possible rates for your specific needs.

WHAT IS THE NAME OF INSURANCE? V1

Yeah! Our company is _______________ and what we will do is will get you quotes from multiple insurance provideres who are all competing for your business so you can make a strong comparison.

WHAT IS YOUR COMPANY ? V1

Our company is _______________, and it provides the information that you need to make a strong comparison between the companies competing for your business.

WHAT IS YOUR WEBSITE ? V1

Our website is _____________________

ARE YOU A LOCAL OR NATIONWIDE ?

We are natiowide

ARE YOU A ROBOT ?

No, you're speaking with a live agent using state-of-the-art technology, and you can speak to me in full sentences.

WHO ARE YOU ?

My Name is __________________

WHERE ARE YOU LOCATED ?

I'm calling from our head office in Chicago IL, although we do have branches across the US.

WHATS YOUR TELEPHONE # ?

Im calling you through a dialer system which I don't have a direct line to be called back at, but what I'd like to do is set up an appointment for you to speak with an insurance rates specialist so they can provide with the free quote and how much you could be saving on your Auto Insurance.

WHERE DID YOU GET MY INFORMATION ?

Our system shows that you recently expressed interest in saving money on your insurance. You must have filled out your information online.

CAN I SPEAK TO SUPERVISOR ?

Okay No problem, have a great day

ANGRY CUSTOMER / DNC

No problem, I do apologize and will put your number on our Do Not Call List. Have a great day.