What You'll Learn
In this module, you’ll examine the inside-out Capability / Control Integrity Lens. You’ll look for evidence about structural control authority, process coherence, role and ownership clarity, system visibility, and structural stability.
Work Along
Open your Participant Learning Guide and Workbook to Module 4 — Capability / Control Integrity.
Examine the management conditions surrounding the service rather than rating individual practices, tools, or teams.
Check your understanding
Complete the knowledge check below, then proceed to the next module.
[Note: After subitting your answers, when you click 'View Scores' to check your answers, a new tab will open in GoogleForms. Return to the course tab to continue the course by clicking the next module button below.]