What You'll Learn
In this module, you’ll learn why a useful diagnostic begins by defining the service being examined, its customer perspective, the recurring service situation, and what useful completion means.
What You'll Learn
In this module, you’ll learn why a useful diagnostic begins by defining the service being examined, its customer perspective, the recurring service situation, and what useful completion means.
Work Along
Open your Participant Learning Guide and Workbook to Module 2 — Establishing the Service Boundary.
Use the boundary exercise to identify the service, customer perspective, recurring situation, and useful completion. Avoid allowing organizational charts, technology platforms, or existing processes to define the boundary automatically.
Check your understanding
Complete the knowledge check below, then proceed to the next module.
[Note: After subitting your answers, when you click 'View Scores' to check your answers, a new tab will open in GoogleForms. Return to the course tab to continue the course by clicking the next module button below.]