What You'll Learn
In this module, you’ll explore why improvement should begin with diagnosis rather than an immediate solution. You’ll distinguish symptoms from underlying management conditions and consider why familiar frameworks, tools, or practices should not automatically determine the starting point.
Work Along
Open your Participant Learning Guide and Workbook to Module 1 — Before You Improve the Service.
Complete the short reflection and responsible-use activities for this module. These responses are for your own learning and are not submitted.
Check your understanding
Complete the knowledge check below, then proceed to the next module.
[Note: After subitting your answers, when you click 'View Scores' to check your answers, a new tab will open in GoogleForms. Return to the course tab to continue the course by clicking the next module button below.]