Privacy Policy (Including Cookies)
Dog Spa Harrow respects your privacy and is committed to protecting your personal information in accordance with UK data protection legislation. This Privacy Policy explains how we collect, use, store and protect personal information when you use our services, make bookings or contact us.
By using our services, website or communicating with us, you agree to the terms of this Privacy Policy.
Types of Information Collected
We may collect the following personal information from dog owners:
Name
Address
Email address
Telephone number
Booking and appointment history
Payment records
Communications relating to bookings and services
We may also collect information relating to your dog, including:
Dog’s name
Breed
Age
Grooming history
Behavioural information
Health, medical or mobility information relevant to grooming
Emergency contact details
We may also collect non-personal website usage information such as browser type, anonymised IP address and website usage data.
Purposes for which we hold your information
We process information for the following purposes:
(i) to provide safe and appropriate grooming services for your dog;
(ii) to manage bookings, appointments and customer records;
(iii) to contact you regarding appointments, reminders, cancellations or changes;
(iv) to maintain grooming notes and service history for your dog;
(v) to process payments and maintain accounting records;
(vi) to comply with legal, regulatory, insurance and health and safety requirements.
We only collect information necessary to provide safe and effective grooming services.
Disclosure of Information to Third Parties
We do not sell, trade or rent your personal information to third parties.
We may share personal information with trusted service providers who assist us in operating our business, including booking software, payment providers and secure cloud storage providers. These may include Setmore, Stripe and Lopay.
These providers only process personal information as necessary to provide their services and in accordance with applicable data protection legislation.
We may disclose personal information where required by law, regulatory authority or legal obligation.
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
Personal information may be stored electronically using secure third-party systems used to manage bookings, records, payments and communications, including Setmore, Stripe and Lopay.
Payment information is handled by secure third-party payment providers. We do not store card details on our own systems.
Retention of Information
We retain personal information only for as long as reasonably necessary for business, legal, accounting and insurance purposes.
Customer records and appointment history may be retained for a reasonable period to support ongoing grooming services and dog welfare.
Where information is no longer required, it will be securely deleted.
Accessing, Updating and Deleting Personal Data
You have the right to request access to the personal information we hold about you, request correction of inaccurate information or request deletion where appropriate.
Requests should be submitted by email to [INSERT EMAIL ADDRESS].
We will respond without undue delay and normally within one month.
Changes to this Privacy Policy
Any changes to this Privacy Policy will be updated on our website.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact Dog Spa Harrow at monika@dogspaharrow.co.uk
Data Protection Complaints
If you have concerns about how your personal information has been collected, used, stored or shared, please contact us in the first instance by email at monika@dogspaharrow.co.uk
We will acknowledge your complaint within 30 days and aim to investigate and respond without undue delay.
If you remain dissatisfied, you have the right to raise your concerns with the Information Commissioner's Office (ICO).