Citizen Satisfaction Index System

The Citizen Satisfaction Index System (CSIS) is a set of data tools and mechanisms designed to generate relevant citizen’s feedback on the local governments’ service delivery performance. It is undertaken by the DILG to empower LGUs by helping them perform their mandate of ensuring the welfare of the citizens (Section 16, RA 7160) and provide supervision in areas for improvement in the delivery of basic public services as mandated by the Local Government Code of 1991 (Section 16, RA 7160). It helps promote and aggressively scale up interventions towards a kind of governance that values transparency, accountability, participation, and performance.