privacy-policy

Delivery App – Privacy Policy

Effective Date: August 19, 2026

Last Updated: August 19, 2026

Delivery App Uganda ("Delivery App", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of people who use our mobile application and related services.

This Privacy Policy explains what information Delivery App collects, how we use it, how it may be shared, how we protect it, and the choices available to you.

By using Delivery App, you acknowledge the practices described in this Privacy Policy.

1. About Delivery App

App Name: Delivery App

Developer/Operator: Delivery App Uganda

Country: Uganda

City: Kampala

Privacy Contact: gwireivan2017@gmail.com

Delivery App is a delivery and transportation platform that connects customers with drivers/transporters for delivery services.

The application allows customers to request deliveries, provide pickup and destination locations, track deliveries, and interact with drivers. Drivers can receive and accept delivery requests, navigate to delivery locations, update delivery statuses, and manage their delivery activities.

2. Information We Collect

Depending on how you use Delivery App, we may collect the following categories of information.

2.1 Account Information

When you create a Delivery App account, we may collect:

• Full name

• Phone number

• Email address

• Account authentication information

• Profile picture, where provided

• User account identifier

Passwords used for account authentication are handled through our authentication services. Delivery App does not request or store your Google password.

2.2 Google Sign-In Information

Delivery App may provide Google Sign-In as a way to authenticate your account.

When you choose to sign in using Google, we may receive information associated with your Google account, including:

• Name

• Email address

• Profile picture

• Google account identifier

We use this information to create, authenticate, maintain, and identify your Delivery App account.

3. Location Information

Delivery App uses device location information when you use location-based features.

Location access is intended to operate while the application is being used and is not intended to continuously collect your location in the background.

Location information may be used to:

• Identify pickup locations

• Identify delivery destinations

• Help customers find or connect with available drivers

• Support delivery tracking

• Support navigation

• Calculate or display routes and distances

• Help drivers reach customers and delivery locations

Location information may be visible to other users when necessary to provide delivery functionality. For example, a customer may be able to see relevant information about a driver's position during an active delivery.

We do not intend to collect location continuously when the application is not being actively used.

4. Delivery Information

When a customer requests a delivery, the application may collect information necessary to arrange and complete the delivery.

This may include:

• Pickup location

• Delivery/destination location

• Delivery price or amount

• Information relating to the requested delivery

• Delivery status

• Information necessary for the customer and driver to complete the delivery

At present, Delivery App does not require customers to provide:

• Recipient name

• Recipient phone number

• Package description

• Package weight

• Package dimensions

• Package photographs

unless these features are introduced in a future version of the application.

5. Payment Information

Delivery App currently supports payment on delivery.

The application does not currently process online card payments or mobile-money payments through a payment gateway.

Delivery App does not request, collect, or store:

• Credit/debit card numbers

• Mobile Money PINs

• Card security codes

Payment information displayed or recorded in connection with a delivery is limited to information necessary to manage the delivery and its associated payment amount.

6. Google Maps and Location Services

Delivery App uses Google Maps and related Google mapping services to provide location-based functionality.

Google Maps may be used for:

• Displaying maps

• Finding or displaying addresses

• GPS/location functionality

• Navigation

• Distance calculations

• Route calculations

• Supporting delivery tracking

The use of Google Maps and related services may involve the processing of location and technical information in accordance with Google's applicable terms and privacy practices.

7. Firebase and Authentication Services

Delivery App uses Firebase services, including:

• Firebase Authentication

• Firebase Firestore

Firebase Authentication is used to support account registration and authentication.

Firebase Firestore may be used to store and manage application information associated with accounts, deliveries, and other application functionality.

Firebase and other Google services may process information on our behalf to provide these services.

8. Supabase

Delivery App uses Supabase for certain application data and backend services.

Information stored or processed through Supabase may include information necessary to operate the Delivery App platform, including account-related information, delivery-related information, and operational data.

Our current understanding is that relevant application data may be stored or processed using infrastructure located in the United Kingdom.

9. Device and Technical Information

Delivery App may automatically receive certain technical information when the application is used.

This may include information such as:

• IP address

• Application version

• Device and operating-system information

• Technical diagnostic information

• Authentication and security information

We only use technical information to the extent reasonably necessary to operate, maintain, secure, troubleshoot, and improve the application.

We do not intentionally collect persistent device identifiers such as IMEI numbers for advertising or unrelated tracking purposes.

10. Information We Do Not Collect

Based on the current functionality of Delivery App, we do not intentionally collect:

• National ID or passport information from customers

• SMS messages

• Call logs

• User contacts/address books

• Camera images

• Microphone recordings

• Background location information

• Mobile Money PINs

• Credit/debit card numbers

• Package photographs

If these features are introduced in a future version, this Privacy Policy will be updated where required.

11. How We Use Information

We may use collected information to:

1. Create and manage user accounts.

2. Authenticate users.

3. Connect customers with drivers/transporters.

4. Process and manage delivery requests.

5. Identify pickup and destination locations.

6. Support navigation and route calculations.

7. Allow customers to track active deliveries.

8. Allow drivers to receive and manage delivery requests.

9. Update delivery statuses.

10. Facilitate payment-on-delivery transactions.

11. Provide customer support.

12. Prevent misuse, fraud, and unauthorized access.

13. Maintain the security and reliability of the application.

14. Troubleshoot technical problems.

15. Maintain application records.

16. Improve the functionality and performance of Delivery App.

17. Comply with applicable legal obligations.

We do not sell users' personal or sensitive information.

12. Who May Receive or Access Information

Information may be accessible to different parties depending on the user's role and the functionality being used.

These may include:

• Customers

• Drivers/transporters

• Delivery App administrators

• Customer support personnel

• Service providers that help operate Delivery App

• Firebase/Google services

• Supabase

• Google Maps and related mapping services

Access is intended to be limited according to the person's role and the information necessary for the relevant service.

13. Information Available to Drivers

During a delivery, a driver may be able to access information necessary to complete the delivery.

Depending on the particular delivery and application functionality, this may include:

• Customer name

• Customer phone number, where applicable

• Pickup location

• Delivery location

• Delivery information

• Delivery amount

• Delivery status

Drivers are expected to use customer information only for legitimate delivery-related purposes.

14. Information Available to Customers

Customers may be able to access information about the driver assigned to their delivery.

Depending on the application's functionality, this may include:

• Driver name

• Driver phone number

• Driver profile information

• Vehicle information

• Delivery status

Customers do not receive continuous access to the driver's location outside the functionality necessary to support an active delivery.

15. Administrator Access

Delivery App administrators may access information necessary to operate and manage the platform.

Administrator functions may include:

• Managing customer accounts

• Managing driver/transporters accounts

• Managing deliveries

• Monitoring delivery status

• Managing payment-related records

• Resolving customer support issues

• Managing platform security

Administrative access should be limited to authorized personnel.

16. Data Storage

Delivery App uses third-party cloud infrastructure and services to operate its application.

These currently include:

• Firebase Authentication

• Firebase Firestore

• Supabase

• Google Maps and related Google services

Some information may therefore be processed or stored outside Uganda.

Our current understanding is that relevant Supabase infrastructure is located in the United Kingdom. The location and infrastructure used by third-party service providers may change from time to time.

17. International Data Transfers

Because Delivery App uses third-party cloud and technology providers, information may be processed or stored in countries outside Uganda, including the United Kingdom.

Where information is transferred internationally, we seek to use reputable service providers and appropriate technical and organizational measures to protect the information.

18. Data Security

We take reasonable measures to protect information from unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Authentication controls

• Role-based access controls

• Restricted administrative access

• Secure communications where supported by our infrastructure

• Database access controls

• Security rules and permissions

• Monitoring and maintenance of application infrastructure

However, no internet-based service can be guaranteed to be completely secure. Users should protect their account credentials and notify us if they believe their account has been accessed without authorization.

19. Data Retention

We retain personal information for as long as reasonably necessary to provide Delivery App services, maintain account and delivery records, protect the security of the platform, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When a user requests account deletion, we will delete or anonymize personal information associated with the account unless we are required or permitted to retain particular information for legitimate purposes such as legal compliance, fraud prevention, security, dispute resolution, or financial/accounting requirements.

For example, information relating to a driver's driving permit may need to be retained for legitimate safety, verification, legal, or regulatory purposes where applicable.

Where information is retained after account deletion, it will be retained only for the applicable legitimate purpose and for the period reasonably necessary for that purpose.

20. Account Deletion

Users may request deletion of their Delivery App account and associated personal information.

To request account deletion, contact:

Email: gwireivan2017@gmail.com

Please include enough information for us to identify the account associated with the request.

After receiving a valid deletion request, we will process the request and delete the user's account and associated personal information, subject to information that we are required or permitted to retain for legitimate purposes such as legal compliance, fraud prevention, security, dispute resolution, or accounting requirements.

Important Google Play requirement

Delivery App must also provide an easily discoverable account-deletion option within the application or a direct in-app link to an account-deletion web resource.

Google Play requires apps that allow account creation to provide both an in-app account-deletion path and an external web resource for account deletion.

21. User Rights and Choices

Depending on applicable law, users may have rights concerning their personal information, including the ability to:

• Request access to certain information we hold about them

• Request correction of inaccurate information

• Request deletion of their account and associated information

• Ask questions about how their information is used

• Withdraw permissions for certain device features, subject to the application's functionality

Requests can be submitted to:

gwireivan2017@gmail.com

Some information may need to be retained where required for legitimate legal, security, fraud-prevention, or operational reasons.

22. Location Permission

Delivery App requests access to location information because location is an essential part of providing delivery and navigation functionality.

Before requesting location permission, the application should clearly explain why location access is required.

Users may manage location permissions through their Android device settings. Disabling location permission may prevent some delivery, tracking, navigation, or location-related functionality from working correctly.

Google Play requires appropriate disclosure and consent when apps access sensitive user data such as device location.

23. Third-Party Services

Delivery App relies on third-party services to provide certain functionality.

These services may include:

• Firebase

• Google Sign-In

• Google Maps

• Supabase

• Expo and related application infrastructure

Third-party providers may process information according to their own applicable privacy policies and terms.

Delivery App does not control the privacy practices of third-party services and users should review their respective policies where appropriate.

24. Children's Privacy

Delivery App is not intended for children under 13 years of age.

The application is intended for general delivery and transportation services and is not designed specifically for children.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at:

gwireivan2017@gmail.com

25. No Sale of Personal Information

Delivery App does not sell personal or sensitive user information to third parties.

Information is shared only when reasonably necessary to provide the application's services, operate the platform, support users, maintain security, comply with legal obligations, or provide functionality through our service providers.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Delivery App functionality

• Data collection practices

• Third-party services

• Security practices

• Applicable legal requirements

When changes are made, the "Last Updated" date at the top of this Privacy Policy will be updated.

Where appropriate, we may also provide additional notice through the application.

27. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us.

Delivery App Uganda

Kampala, Uganda

Email: gwireivan2017@gmail.com

28. Acceptance

By creating an account or using Delivery App, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how information may be collected, used, stored, and shared as described above.