Delivery-App Account Rectification & Deletion Policy

Effective Date: July 2026

Overview

This policy explains how users of Delivery-App may request correction (rectification) or deletion of their accounts. Delivery-App is a platform used exclusively for the pickup and delivery of parcels, documents and lawful products.

Request

Users may request account rectification or deletion by emailing gwireivan2017@gmail.com. The request should include the user's full name, registered phone number or email address, and any information needed to identify the account.

Verification

Before processing any request, Delivery-App will verify the identity of the account owner to protect user privacy and prevent unauthorized account deletion.

Processing Time

Requests will normally be processed within seven (7) business days after successful verification, subject to any applicable legal requirements.

Data Retention

After an account is deleted, personal information will be removed or anonymized where appropriate. Certain information may be retained where required by law, for fraud prevention, dispute resolution, financial reporting, or regulatory compliance.

Communication

Users will receive confirmation by email at the address associated with their account or through the support email communication once the request has been completed.

Exceptions

Delivery-App may retain limited information where required by Ugandan law, court orders, investigations, payment processing requirements, or other legal obligations.

Recovery

Once an account has been permanently deleted, it cannot be restored. Users wishing to use Delivery-App again must register a new account.

Contact Information

Company: Delivery-App
Address: Kampala, Uganda
Support Email: gwireivan2017@gmail.com
Website: Currently not available.

Policy Updates

Delivery-App may update this policy from time to time. Updated versions will be made available through the mobile application or other official communication channels.

Acceptance

By using Delivery-App, you acknowledge that you have read and understood this Account Rectification and Deletion Policy.