Be an active listener and hear the patron's full complaint/request.
Share relevant library policy and ensure they are readily accessible.
Provide patrons with access to the appropriate forms for their request.
Be prepared for there types of conversations; practice and familiarize yourself with a script or talking points.
Seek legal counsel when necessary.
Click here to read more about the typical book challenge process.
Argue or become defensive.
Make any promises or appear to agree with the complainant.
Share information about what books a parent's child has checked out.
Try and solve the problem then and there.
Responding in the moment to parents or concerned patrons about book bans and censorship can be a challenging and emotional discussion; unfortunately, this is something most LIS professionals will have to navigate at some point in their careers. To avoid getting caught off guard, take some time to familiarize yourself with your library's censorship process, relevant documents and forms, and talking points. Below are sample talking points and scripts, but you should also see if your library has drafted their own.
Book Ban Talking Points (United Against Books Bans)
Script & Tips for Delivering a Strong Message on Book Banning/Censorship at Board Meetings (Michigan Library Association, 2022)
A Template for Talking with School and Library Boards About Book Bans (Book Riot, 2022)
One way to combat censorship is to talk about it with your patrons, your staff, parents, and the library Board. Book challenges are rising, so utilize your network to highlight what's happening around the U.S., discuss the importance of access to information, and brainstorm ways to help fight against censorship.
Some sample ideas:
Make your library's book ban policies and procedures available in person and on your library's website.
Promote banned books using book displays.
Create and distribute banned book materials, such as bookmarks or flyers.
Include a section on your library website about books bans.
If your library is dealing with a book ban, reach out to the Friends of the Library and other important library users for their support.
Host a banned book club.
Supreme Court Case: Island Trees School District v Pico (1982)
Pivotal Supreme Court case tackling book banning in school libraries.
American Library Association's Challenge Support
A helpful toolkit to guide you through the process of challenges, public meetings, policy decisions, and censorship.
A toolkit including talking points, grassroots organizing, and overviews of recent book bans.