Business Purpose: Harmonic Records is planning to sell new products as part of an expansion initiative with Mercury Music. Harmonic Records wants to generate 20% more revenue on new products to solidify the expansion, and therefore needs to train employees on the new products and how to accurately answer questions about the new products during customer interactions. 

Business Solution: Blended learning training set including a full company email blast to notify employees of the upcoming change, a 20-minute eLearning course developed in Storyline 360, so training is accessible to employees across locations and time zones, and a quick reference guide listing the three new products and locations within the store.

Tools Used: Articulate Storyline 360, Canva, Pixabay, 360-degree camera

Highlights: Virtual 360-degree interactive store tour, scenario-based learning, tabbed interaction, variables

Business Purpose: Pixel Photography is a premiere camera company that currently features a camera geared towards beginners that they began selling last year. They have performed 6-, 9-, and 12-month customer feedback surveys and want to improve their customer ratings on ease of use from 6 out of 10 to 9 out of 10 by the end of this fiscal year. They would like to do this by enhancing customer knowledge of the product in a fun and easily accessible way. In the long term, Pixel would like to increase positive advertisement and customer reviews and in turn increase revenue of the product by 10% within the next 18 months. 

Business Solution: eLearning course accessible via QR code and link printed on the product box. The course will be promoted by the company and employees selling the products. 

Tools Used: Articulate Rise 360, Canva

Highlights: Flip card and marker interactions, images taken by Pixel photographers, and quiz questions aligned with objectives

Business Purpose: Company X  is expanding and needs to hire 2,000 new employees for their technical team by July 1, 2024. Currently, HR interviewers have a performance gap with the quality and quantity of hired candidates due to lack of interview expertise and appropriate training of the company’s recruitment department. This training set is suggested because there is a need for better training, preparation, and provided resources to employees so they may interview effectively and confidently. This training set will provide the needed expertise to reach the company goal of hiring 2,000 qualified employees by the allotted date.

Tools Used: Google Docs