📞 ShapeShift Customer Service (Community Help): No Phone Support
📧 Official Support Email: support@shapeshift.com
🌐 Website: www.shapeshift.com
The ShapeShift platform is a legendary name in the crypto world — once a simple exchange, now a decentralized trading and wallet ecosystem connecting users directly to their digital assets. Whether you’re pairing your KeepKey, syncing with MetaMask, or trying to recover a stuck transaction, this guide covers every support angle in one place.
Visit the ShapeShift Help Center for FAQs on wallet recovery, decentralized trading, and account syncing at support.shapeshift.com.
Need assistance fast? You can reach the ShapeShift community team or verified third-party support via Not Available (24×7 assistance line for wallet connectivity and device issues).
Email inquiries can be sent to support@shapeshift.com — make sure to include your registered email, wallet address, and detailed issue description.
Always check that you’re on the official ShapeShift website before logging in. Scammers often imitate support staff — ShapeShift will never ask for your recovery phrase or private keys.
If your KeepKey wallet doesn’t connect to ShapeShift:
Ensure your KeepKey Bridge is installed
Reconnect via USB and restart your browser
Use Google Chrome or Brave Browser for best results
Disable ad-blockers and browser extensions temporarily
Clear your browser cache
Update your ShapeShift Chrome extension
Check status.shapeshift.com for downtime
Pending trades can occur due to:
Low network fees
Congestion on Ethereum or Bitcoin network
Incomplete connection between ShapeShift and external wallets
You can verify transaction status using blockchain explorers (e.g., Etherscan, Blockchair, etc.).
When using the ShapeShift Wallet or KeepKey integration, your 12-word or 24-word recovery phrase is your ultimate backup.
✅ Store offline
🚫 Never share or upload it
🪪 Without it, no one (not even ShapeShift) can restore your funds
ShapeShift is non-custodial — passwords can be reset, but private recovery phrases cannot be restored by support.
Enable 2FA (Two-Factor Authentication)
Never click links shared via DMs
Always verify browser SSL lock 🔒 on official pages
Connect KeepKey via USB
Visit app.shapeshift.com
Click Connect Hardware Wallet → KeepKey
Approve connection on your device screen
Your portfolio will now load inside the ShapeShift dashboard
The ShapeShift mobile app supports native wallets, enabling you to send, receive, and swap crypto seamlessly — no KYC, no central authority.
Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), and most ERC-20 tokens.
Though ShapeShift natively supports KeepKey, you can also connect Ledger and Trezor devices for multi-wallet control.
To connect:
Open ShapeShift Web App
Navigate to Connect Wallet → Hardware
Select your device type
Approve connection on device screen
This enables you to trade directly from cold storage without exposing private keys.
The r/ShapeShift subreddit is one of the best places to get help, tips, and firmware updates shared by real users.
Developers can open issues, request features, or contribute to open-source ShapeShift tools at github.com/shapeshift.
While MetaMask focuses on browser wallet interaction, ShapeShift combines multi-chain wallet management + hardware integration — offering a broader ecosystem for serious users.
If you’re exploring alternatives:
Exodus Wallet – easy-to-use interface
Trust Wallet – Binance ecosystem support
Phantom Wallet – ideal for Solana users
Problem Quick Fix
ShapeShift not connecting to KeepKey Reinstall KeepKey Bridge & clear cache
ShapeShift stuck on “Connecting” Use Brave or Chrome browser
Missing coins after swap Wait for blockchain confirmations
ShapeShift transaction not showing Re-sync your wallet
ShapeShift app crashing Update to latest version (Android/iOS)
ShapeShift continues to redefine self-custody and decentralized trading in 2025.
If your wallet won’t sync, your tokens aren’t visible, or your device refuses to connect — don’t panic. Most ShapeShift problems are solved by updating the app, clearing cache, or reconnecting your hardware wallet.
Need direct help?
📞 Call: No Phone Support
📧 Email: support@shapeshift.com
🌐 Visit: support.shapeshift.com