Welcome to your ultimate support directory for hardware wallets. Whether you're using Trezor, Ledger, or KeepKey, this page gathers verified contact options, troubleshooting tips, and support pathways — all in one place.
 (Disclaimer: We provide informational support only, not direct technical help.)
To give clear, up-to-date customer service numbers and support channels
To help you troubleshoot issues or find help quickly
To compare how support works across different wallets
To empower you to keep your crypto protected
Below is a breakdown of support/contact channels for Trezor, Ledger, and KeepKey hardware wallets, plus tips on when and how to use them.
Wallet       Support Methods                   When to Use It
Trezor       Official Website, Help Center, Email      Firmware updates, device issues, recovery
Ledger       Support Portal, Email, Live Chat, FAQs   Connectivity, Live errors, firmware failures
KeepKey     ShapeShift/KeepKey Support, Email     USB problems, recovery phrase, firmware
Here are typical problems users face — and which service line to hit first:
Problem                          Wallet Affected           Recommended Support
Device not connecting via USB       Trezor/Ledger/KeepKey    Download drivers, check firmware
Firmware update failed / stuck               All                     Use support tools or bootloader mode
Recovery phrase lost/seed questions  All                     Use support to clarify recovery process
Missing balance / transactions       Ledger / KeepKey         Use block explorers and wallet support
App not opening or crashing         Ledger                  Contact Ledger Live support
Device unresponsive / display issues KeepKey / Trezor          Use recovery steps or contact support
Trezor Support
Visit: trezor.io/support
Community & Forums: trezor.io/community
Ledger Support
Help Center & Chat: support.ledger.com
Email / Ticket: available through Ledger’s support portal
KeepKey / ShapeShift Support
Support Portal: shapeshift.com/help
Community Forums & Guides: ShapeShift’s FAQ & user community
Gather important info: Device model, firmware version, OS (Windows / macOS / Linux), and error messages.
Use official support channels only — beware of impersonators.
Don’t share your recovery phrase or private keys — no real support team ever asks for them.
Try common fixes first: update firmware, use a different USB cable/port, reboot device & computer.
Check status pages / community forums in case of widespread outages.
This Customer Service Numbers page is your go-to reference when you're stuck with a hardware wallet issue. Whether it's Trezor, Ledger, or KeepKey — you now know which lines to call, when, and how to proceed smarter.