KeepKey customer service is here to help you with setup issues, wallet recovery, or troubleshooting errors. Whether you’re a beginner or advanced user, KeepKey support ensures your device functions properly while keeping your crypto assets secure.
📞 Keepkey Phone Number: 1-909-406-2847
📧 Keepkey Email Support: support@shapeshift.io
🌐 Keepkey Help Center: ShapeShift Help Center
KeepKey is a hardware wallet designed for safe offline storage of Bitcoin, Ethereum, and other cryptocurrencies. Acquired by ShapeShift in 2017, it remains a budget-friendly alternative to Ledger and Trezor.
2015: Launched as an independent hardware wallet
2017: Acquired by ShapeShift (a popular crypto exchange)
2024: Still a budget-friendly alternative to Ledger & Trezor
✔ Large OLED screen – Clear transaction verification
✔ ShapeShift integration – Swap coins directly from the wallet
✔ Open-source firmware – Community-audited security
✔ Affordable price – Cheaper than Ledger Nano X & Trezor
Currently, KeepKey customer support does not provide live phone or chat assistance. Instead, you can reach out through these official channels:
🌐 KeepKey Help Center (ShapeShift Portal) – step-by-step guides & ticket submission
📧 Support Email: support@shapeshift.io
💬 Community Support – Reddit, Twitter (@KeepKey), and ShapeShift forums
⚠️ Important: KeepKey will never ask for your recovery phrase. Only use official websites and channels.
Here are some frequent problems that KeepKey support helps users resolve:
Problem Solution
Device not connecting Try another USB cable/port, reinstall drivers
Forgotten PIN Reset with your 12-word recovery phrase
Firmware update failed Reinstall via KeepKey Client
Stuck transaction Verify status on a blockchain explorer
Missing balance Refresh ShapeShift dashboard or update firmware
Security is the #1 reason to use a hardware wallet. Here’s how KeepKey protects your crypto:
Security Feature: How It Works
Offline Private Keys: Keys never leave the device (no internet exposure)
PIN Protection : Prevents unauthorized access
12-Word Recovery Phrase : Backup & restore your wallet if lost
Open-Source Firmware : Anyone can audit the code for vulnerabilitiesf
⚠️ Important Note: KeepKey does NOT have Bluetooth (unlike Ledger Nano X), which reduces hacking risks but limits mobile use.
Yes, the ShapeShift KeepKey hardware wallet does support FIDO U2F authentication for secure logins, allowing it to function as a second factor for various online services. This U2F functionality adds a strong security layer by requiring the physical KeepKey device for authentication, protecting against phishing attacks and account takeovers.
There was a past firmware vulnerability (CVE-2019-18672) that could have compromised U2F security for older firmware versions. This issue has been patched in later firmware updates, so always ensure your KeepKey is running the latest firmware before using U2F features.
Physical Token: KeepKey acts as a hardware security key, replacing or supplementing weaker second factors like SMS or OTPs (one-time passwords).
Universal Support: Works with various U2F-enabled platforms and services.
Phishing Protection: Since logins require the physical KeepKey device, attackers can’t bypass authentication with stolen credentials.
✅ Verdict: Using KeepKey for U2F adds an extra layer of security beyond crypto storage, making it a versatile tool for protecting both your digital assets and your online accounts.
KeepKey supports major coins, but not as many as Ledger or Trezor:
✅ Bitcoin (BTC)
✅ Ethereum (ETH) + ERC-20 tokens
✅ Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE)
❌ No Solana, Cardano, or Polkadot (unlike Ledger)
Verdict: Great for Bitcoin & Ethereum holders, but not ideal for altcoin traders.
Plug KeepKey into your computer via USB.
Visit ShapeShift Platform or use the KeepKey Client.
Choose a 4-9 digit PIN to lock your device.
12-word backup phrase appears on-screen.
Store it offline (never digitally!).
Send/receive crypto via the ShapeShift dashboard.
Verify all transactions on the OLED screen.
Feature KeepKey Ledger Nano X Trezor Model T
Price $49 $149 $219
Screen Large OLED Small OLED Touchscreen
Bluetooth ❌ No ✅ Yes ❌ No
Coins Supported ~40+ 5,500+ 1,000+
Best For Beginners, BTC/ETH Altcoin traders Security-focused users
Who Wins?
Budget pick? KeepKey ($49).
Most coins? Ledger Nano X.
Best security? Trezor Model T.
Official Price: $49 (on ShapeShift’s website)
Also sold on: Amazon (check for authentic sellers).
Warranty: 1-year manufacturer warranty.
💡 Tip: Avoid second-hand wallets (risk of tampering).
When investing in a hardware wallet, reliable customer support is crucial. Here’s what you need to know about KeepKey’s support options:
Unlike some competitors, KeepKey does not offer phone support. Instead, users must rely on:
🔗 Official Support Portal: ShapeShift Help Center
Submit a ticket for technical issues
Guides for setup, troubleshooting, and firmware updates
✉️ Email Support: Limited direct responses (slow turnaround)
If official support is slow, these community-driven options can help:
Reddit (r/KeepKey) – User discussions & troubleshooting
Twitter (@KeepKey) – Updates & occasional support responses
ShapeShift Community Forum – Shared fixes & tips
NEVER share your 12-word recovery phrase – KeepKey will never ask for it.
Only download firmware from ShapeShift’s official site – Avoid phishing scams.
Beware of fake support reps – Official support won’t DM you on social media.
Tip: For urgent issues, check Reddit or crypto forums—many problems have been solved by other users!
🔍 Want more details? Check out our full KeepKey vs. Ledger vs. Trezor breakdown!
📢 What do you think? Would you choose KeepKey, or go for Ledger/Trezor? Let’s discuss in the comments! 🚀
KeepKey support number
KeepKey customer service email
KeepKey hardware wallet troubleshooting
KeepKey setup guide 2025
KeepKey vs Ledger support comparison
KeepKey recovery phrase help
General Support Queries:
KeepKey Wallet Support
KeepKey customer service number
KeepKey support email
KeepKey help center
KeepKey contact information
Technical Issues:
KeepKey hardware wallet issues
KeepKey troubleshooting guide
KeepKey not connecting to computer
KeepKey device not detected
KeepKey USB connection problems
Security & Recovery:
KeepKey recovery phrase backup
KeepKey 12-word seed phrase
KeepKey PIN reset
KeepKey wallet recovery process
KeepKey lost passphrase
Firmware & Updates:
KeepKey firmware update failed
KeepKey firmware issues
KeepKey bootloader mode
KeepKey stuck on update
KeepKey outdated firmware fix
Device-Specific Problems:
KeepKey display not working
KeepKey screen frozen
KeepKey button unresponsive
KeepKey battery issues
KeepKey physical damage repair
Transactions & Software:
KeepKey transaction pending
KeepKey transaction not showing
KeepKey ShapeShift integration issues
KeepKey missing coins
KeepKey balance incorrect
Setup & Guides:
KeepKey setup guide 2025
KeepKey initialization tutorial
KeepKey new wallet creation
KeepKey first-time setup
KeepKey pairing with ShapeShift
Community & Alternatives:
KeepKey Reddit support
KeepKey vs Ledger support
KeepKey official forums
KeepKey GitHub issues
KeepKey alternative wallets