Having trouble with your KeepKey hardware wallet? KeepKey customer service is dedicated to providing the help you need—whether you're encountering setup difficulties, connectivity problems, or wallet recovery issues. With fast, user-friendly assistance, KeepKey support ensures your crypto stays secure and your device functions flawlessly. Get expert guidance whenever you need it.
🔒 Looking for a simple, secure way to store Bitcoin and other cryptocurrencies? The KeepKey hardware wallet offers offline cold storage, a large OLED screen, and ShapeShift integration—but is it the right choice for you?
In this in-depth KeepKey review, we’ll cover:
✅ Pros & Cons – Who should (and shouldn’t) use it
✅ Security Features – How it protects your crypto
✅ Setup & Usage Guide – Step-by-step walkthrough
✅ KeepKey vs. Ledger vs. Trezor – Which is best?
✅ Where to Buy & Pricing – Best deals in 2024
Let’s dive in!
KeepKey is a hardware wallet designed for secure offline storage of cryptocurrencies. Acquired by ShapeShift in 2017, it integrates with their exchange platform for easy trading.
2015: Launched as an independent hardware wallet
2017: Acquired by ShapeShift (a popular crypto exchange)
2024: Still a budget-friendly alternative to Ledger & Trezor
✔ Large OLED screen – Clear transaction verification
✔ ShapeShift integration – Swap coins directly from the wallet
✔ Open-source firmware – Community-audited security
✔ Affordable price – Cheaper than Ledger Nano X & Trezor
Security is the #1 reason to use a hardware wallet. Here’s how KeepKey protects your crypto:
Security Feature: How It Works
Offline Private Keys: Keys never leave the device (no internet exposure)
PIN Protection : Prevents unauthorized access
12-Word Recovery Phrase : Backup & restore your wallet if lost
Open-Source Firmware : Anyone can audit the code for vulnerabilitiesf
⚠️ Important Note: KeepKey does NOT have Bluetooth (unlike Ledger Nano X), which reduces hacking risks but limits mobile use.
KeepKey supports major coins, but not as many as Ledger or Trezor:
✅ Bitcoin (BTC)
✅ Ethereum (ETH) + ERC-20 tokens
✅ Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE)
❌ No Solana, Cardano, or Polkadot (unlike Ledger)
Verdict: Great for Bitcoin & Ethereum holders, but not ideal for altcoin traders.
Plug KeepKey into your computer via USB.
Visit ShapeShift Platform or use the KeepKey Client.
Choose a 4-9 digit PIN to lock your device.
12-word backup phrase appears on-screen.
Store it offline (never digitally!).
Send/receive crypto via the ShapeShift dashboard.
Verify all transactions on the OLED screen.
Feature KeepKey Ledger Nano X Trezor Model T
Price $49 $149 $219
Screen Large OLED Small OLED Touchscreen
Bluetooth ❌ No ✅ Yes ❌ No
Coins Supported ~40+ 5,500+ 1,000+
Best For Beginners, BTC/ETH Altcoin traders Security-focused users
Who Wins?
Budget pick? KeepKey ($49).
Most coins? Ledger Nano X.
Best security? Trezor Model T.
✔ Affordable (cheaper than Ledger/Trezor)
✔ Large screen for easy verification
✔ ShapeShift integration (easy swapping)
✔ Open-source firmware (transparent security)
❌ Fewer supported coins than competitors
❌ No mobile app or Bluetooth
❌ Limited customer support
Official Price: $49 (on ShapeShift’s website)
Also sold on: Amazon (check for authentic sellers).
Warranty: 1-year manufacturer warranty.
💡 Tip: Avoid second-hand wallets (risk of tampering).
Beginners who want a simple, secure wallet
Bitcoin & Ethereum holders (not altcoin traders)
ShapeShift users (for built-in trading)
Altcoin investors (limited coin support)
Mobile users (no Bluetooth/app support)
Great for security & simplicity, but lacks some modern features.
Ledger Nano X (Best for altcoins & mobile)
Trezor Model T (Best for security & open-source)
When investing in a hardware wallet, reliable customer support is crucial. Here’s what you need to know about KeepKey’s support options:
Unlike some competitors, KeepKey does not offer phone support. Instead, users must rely on:
🔗 Official Support Portal: ShapeShift Help Center
Submit a ticket for technical issues
Guides for setup, troubleshooting, and firmware updates
✉️ Email Support: Limited direct responses (slow turnaround)
If official support is slow, these community-driven options can help:
Reddit (r/KeepKey) – User discussions & troubleshooting
Twitter (@KeepKey) – Updates & occasional support responses
ShapeShift Community Forum – Shared fixes & tips
Problem Solution
Device Not Connecting Try a different USB cable/port
Forgotten PIN Reset using 12-word recovery phrase
Firmware Update Failed Reinstall via KeepKey Client
Transaction Stuck Check blockchain explorer (e.g., Etherscan)
NEVER share your 12-word recovery phrase – KeepKey will never ask for it.
Only download firmware from ShapeShift’s official site – Avoid phishing scams.
Beware of fake support reps – Official support won’t DM you on social media.
✅ Pros:
Free online resources & guides
Active community for peer help
❌ Cons:
No phone/live chat support
Slow email responses
Less robust than Ledger/Trezor support
Tip: For urgent issues, check Reddit or crypto forums—many problems have been solved by other users!
🔍 Want more details? Check out our full KeepKey vs. Ledger vs. Trezor breakdown!
📢 What do you think? Would you choose KeepKey, or go for Ledger/Trezor? Let’s discuss in the comments! 🚀
General Support Queries:
KeepKey Wallet Support
KeepKey customer service number
KeepKey support email
KeepKey help center
KeepKey contact information
Technical Issues:
KeepKey hardware wallet issues
KeepKey troubleshooting guide
KeepKey not connecting to computer
KeepKey device not detected
KeepKey USB connection problems
Security & Recovery:
KeepKey recovery phrase backup
KeepKey 12-word seed phrase
KeepKey PIN reset
KeepKey wallet recovery process
KeepKey lost passphrase
Firmware & Updates:
KeepKey firmware update failed
KeepKey firmware issues
KeepKey bootloader mode
KeepKey stuck on update
KeepKey outdated firmware fix
Device-Specific Problems:
KeepKey display not working
KeepKey screen frozen
KeepKey button unresponsive
KeepKey battery issues
KeepKey physical damage repair
Transactions & Software:
KeepKey transaction pending
KeepKey transaction not showing
KeepKey ShapeShift integration issues
KeepKey missing coins
KeepKey balance incorrect
Setup & Guides:
KeepKey setup guide 2025
KeepKey initialization tutorial
KeepKey new wallet creation
KeepKey first-time setup
KeepKey pairing with ShapeShift
Community & Alternatives:
KeepKey Reddit support
KeepKey vs Ledger support
KeepKey official forums
KeepKey GitHub issues
KeepKey alternative wallets