This Privacy Policy explains how Clu (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you use the Clu mobile application and related services. By using Clu, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect several types of information to provide and improve our services, including:
Registration Information: When you register on Clu, we may collect personal details such as your name, phone number, email address, and location.
Service Request Information: Information related to services you request, including your address, type of service, and preferred time slot.
Payment Information: Payments are processed through secure third-party payment gateways. Clu does not store credit or debit card details.
Location Data: To show nearby local and hyperlocal services, we may collect your location while using the app.
Device Information: Information such as device type, operating system, and app usage data may be collected to improve performance and reliability.
Customer Support: Communications with support may be collected to resolve issues.
In-App Communication: Messages between users and service providers may be stored for quality assurance and dispute resolution.
Service providers using the platform may provide identification details, service categories, and service history for operational purposes.
We use collected information to:
Connect users with local and hyperlocal service providers
Process service bookings and requests
Improve app functionality and user experience
Communicate updates, responses, and policy changes
Maintain platform security and prevent misuse
Information may be shared in the following situations:
With Service Providers: Necessary information is shared to fulfill service requests.
With Third-Party Services: Limited data may be shared with payment processors or technical partners required to operate the app.
Legal Requirements: Information may be disclosed if required by law or lawful authorities.
Business Changes: Information may be transferred in accordance with applicable laws in case of restructuring or transfer.
Reasonable technical and organizational measures are used to protect personal information. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
You may request:
Access to your personal data
Correction of inaccurate data
Deletion of personal data, subject to legal obligations
Withdrawal of consent where applicable
Requests can be made using the contact details below.
Clu may use cookies or similar technologies to support app functionality, analytics, and service improvement. Permissions can be managed through device settings.
The app may include links or integrations with third-party services. This Privacy Policy does not apply to third-party platforms, and their policies should be reviewed separately.
Personal data is retained only as long as necessary for the purposes described in this policy or as required by law. Data is securely deleted or anonymized when no longer required.
Clu is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
This Privacy Policy may be updated from time to time. Updates will be posted on this page, and continued use of the app indicates acceptance of the revised policy.
If you have any questions about this Privacy Policy or your data, you may contact:
Email: clueslabs@gmail.com
Last Updated: 2025