TROUBLESHOOTING
CLICKPATH WILL NOT START RECORDING
Make sure the active tab is a standard webpage beginning with http:// or https://. Chrome internal pages, the Chrome Web Store, new-tab pages, browser settings, and extension pages cannot be recorded normally.
A STEP WAS NOT CAPTURED
Keep the recorded tab active and allow the page to finish loading before clicking. You can also select “Capture screen” to add the current page manually.
I SWITCHED TABS AND RECORDING STOPPED
Pause the recording before switching tabs. Open the new tab, select ClickPath, and click “Resume on this tab.”
MY MICROPHONE IS NOT WORKING
When recording your first voiceover, allow microphone access when Chrome asks. If access was previously blocked, review Chrome’s microphone permissions and make sure the correct microphone is selected.
MY EXPORT IS MISSING
Check Chrome’s Downloads page and your computer’s Downloads folder. If “Ask where to save each file” is enabled in ClickPath’s settings, Chrome may have opened a save-location prompt.
THE VIDEO WILL NOT RENDER
Try the following:
• Keep the ClickPath editor open during rendering
• Close unnecessary tabs and applications
• Render a shorter section as a test
• Try 720p for a large project
• Confirm that Chrome is up to date
• Use the WebM fallback if another video format is unavailable
CLICKPATH IS USING A LARGE AMOUNT OF STORAGE
Projects containing many screenshots or voiceovers can use significant local storage. Export and back up completed projects, then delete projects you no longer need.
SENSITIVE INFORMATION APPEARS IN A CAPTURE
Return to the editor and use “Redact area” before exporting or sharing the project. Carefully preview every screen to confirm that all sensitive information is covered.
AN INTERACTIVE DEMO WILL NOT OPEN
Extract the exported files if they are inside a ZIP archive, then open the main HTML file in Chrome or another compatible browser. If the demo is hosted online, confirm that all included files were uploaded together without changing their folder structure.
STILL NEED HELP?
Contact ClickPath Support and include:
• Your Chrome version
• Your ClickPath version
• The export format you were using
• A description of what you expected to happen
• A description of what actually happened
• A screenshot of any error message
Please redact private or sensitive information before sending screenshots.