work experience 

Lead Generation: Identified and verified high-quality leads in the General Game industry, leveraging Apollo.io, Pipedrive Prospector, Instant Data Scraper, and web scraping tools.

Data Entry & Data Mining: Accurately researched, collected, and managed large datasets using tools like Microsoft Excel, Apollo.io, Pipe drive, Instant Data Scraper, and Google Sheets, ensuring 99%+ accuracy.

Contact & Data Management: Stores customer contact details, communication history, and interactions using CRM.

Email Marketing, Email Campaign/Sequence, Email Template, AppointmAppointment ScheduliScheduling/Setting...

Provided customer support via live chat, phone, and email, ensuring quick and efficient resolution of inquiries.

Handled ERP quotation creation, ensuring timely and accurate pricing proposals for clients.

Showroom Manager: ensuring a seamless customer experience and driving sales.

Lead Generation - conducted Lead Generation and prospecting, targeting Architects, Engineers, Interior Designers, QS, Developers, and Key Decision Makers to drive business growth.

Digital & Social Media Management: Managed social media channels to boost brand engagement and drive customer interaction

Managed Email Marketing campaigns and executed cold/warm calling strategies to nurture potential clients.

Coordinates outgoing and incoming client calls for both internal and external customers.

Oversaw administrative tasks, ensuring efficient documentation, Database, reporting, and workflow management.

Team Lead & Customer Service Manager: Managed and led customer service teams, optimizing workflows to enhance client satisfaction.

Utilize CRM tools to manage customer interactions and track sales performance.

Lead Qualification: source and qualify leads based on defined criteria to ensure they fit the target customer profile.

Build and maintain strong relationships with potential leads, nurturing them through the sales funnel.

Initiate contact with potential leads through cold calling, email campaigns, social media, and other outreach methods.

Maintain and update the CRM system with accurate information on leads, interactions, and progress.

Comprehensive Support: Served as the primary Personal Assistant to the Managing Director, managing daily schedules, travel arrangements, and correspondence to ensure smooth operational flow.

Efficient Time Management: Coordinated appointment bookings and manage the Director’s calendar, optimizing time and prioritizing critical tasks.

Proactive Research & Follow-Up: Assisted the Director with research, tracked key action items, and ensured follow-ups on pending responses.

Managed various functions related to customer service, record keeping, project documentation, registry, quotation making, and maintaining files using software packages.

Delegate and assign work schedules to other employees and external site workers (Tilers, Plumbers Engineers).

Products Stock keeping.

Email Marketing & Digital Marketing.

Customer Engagement: Delivered exceptional customer service to survey respondents, ensuring a friendly and professional interaction to enhance participation and response quality.

Data Collection & Analysis: Conducted and managed data correspondence through observations, interviews, surveys, questionnaires, focus groups, and public opinion polls to assess customer banking experiences

Accuracy & Integrity: Ensured honest and precise data collection, maintaining traceability and recognizing the best-qualified candidates based on survey results.

Lead Prospecting & Cold/Warm Calling: Proactively reached out to potential clients using generated leads, nurturing relationships through strategic cold and warm calls.

Engaging Phone Presentations: Delivered persuasive, informative presentations to prospective clients over the phone, effectively showcasing travel packages and services.

Exceptional Customer Service: Provided friendly, tailored support to ensure every interaction enhanced customer satisfaction and trust.

Appointment Scheduling & Coordination: Managed client bookings, consultations, and follow-ups, ensuring seamless scheduling of in-house and external events.

Travel Planning & Accommodation Arrangements: Organized travel itineraries, tours, and accommodations for clients, ensuring a hassle-free experience.

Inspiring Educator: Taught Commerce to upper-class students, simplifying complex business concepts to enhance understanding and application.

Curriculum Development: Designed and prepared lesson notes, tests, and examinations to assess and track student progress effectively.

Technology Integration: Introduced senior students to Computer Appreciation, equipping them with essential digital skills.

Leadership & School Involvement: Actively participated in school assembly routines and other assigned administrative duties.

Student Engagement & Recognition: Voted “Most Friendly Female Corps Member” by students, fostering a positive and motivating learning environment.

Front Desk & Guest Relations: Welcomed guests with professionalism, ensuring a smooth check-in and check-out experience.

Hotel Booking & Reservations: Assisted guests in making room reservations tailored to their preferences, ensuring comfort and satisfaction.

Exceptional Customer Service: Provided personalized assistance, addressing guest inquiries and concerns to ensure a memorable and pleasant stay.

Call Management: Answered, screened, and efficiently redirected incoming calls to the appropriate departments for seamless communication. 

Billing & Record Keeping: Maintained accurate financial records, tracking guest bills and transactions for accountability.