Honored for outstanding dedication, exceptional customer relations,problem-solving skills, service excellence, and overall performance.

This acknowledgment led to a well-deserved promotion from Customer Service Manager to the role of Personal Assistant to

the Managing Director, where I further demonstrated my commitment to excellence and strategic support. 

Mastery of key digital tools and platforms including:

CRM: Freshdesk, Hubspot, Zoho Suites, Zendesk, Intercom, Salesforce, Pipedrive..

Lead Generation Tools: Apollo.io, Instant Data Scraper, Yellow Page, Yelp, Realtor.Com, Web Scrapers, Zillow, Snov.io..

Data Entry, Emails & Project Mgt Tools: Klaviyo, Mailchimp/Website Building With Mailchimp Builder, Active Campaign, Zoho Campaign, Airtable, Monday.Com, Asana, Trello, ClickUp, Notion,

Travel & Booking Platforms: Airbnb, Booking.Com, Priceline..

Workflow Automation & Collaboration: Zapier, Slack, Discord, Google Suites, Microsoft Office, Calendly, Picktime, Clockify..

E-Commerce & Content Creation: Shopify, Robo Product Importer, Poky Product Importer, Cjdropshipping, Website Building Platforms, Canva

AI Tools: Napkin, Kling, Hedra, Chatgpt, and Many More

Gained hands-on knowledge of HubSpot's CRM tools, sales pipelines, marketing automation, and customer tracking features.

Strengthened my ability to manage customer relationships, generate leads, and optimize workflows.

A hands-on intensive program covering the fundamentals of Artificial Intelligence, Machine Learning, Natural Language Processing (NLP), and AI reasoning models.

This course explored real-world applications of AI in customer service, e-commerce, content creation, and productivity, using tools like ChatGPT, Gemini, DeepSeek, and Qwen

I mastered the art of email marketing through Mailchimp — from designing impactful campaigns and managing contact lists to automation, segmentation, and performance tracking. This training equipped me with the tools to craft engaging messages that not only land in inboxes but drive real business results. 

I Built a solid foundation in IT service desk operations while exploring how AI is transforming customer support. Learned how to troubleshoot effectively, manage tickets, and deliver fast, empathetic service — all while leveraging AI tools to boost efficiency and enhance the end-user experience. 

Acquired high-level data entry skills focused on speed, precision, and efficiency across various digital tools and platforms. Learned advanced techniques for data sorting, spreadsheet navigation, error-proofing, and handling large datasets — equipping me to manage high-volume administrative tasks with confidence, consistency, and minimal supervision 

I developed the skills to craft compelling, keyword-optimized content that connects with human readers and performs on search engines. This course sharpened my ability to write with clarity, purpose, and strategy — turning every piece of content into a tool for visibility, engagement, and conversion. 

I acquired hands-on knowledge of Zoho CRM’s powerful features — from lead management and pipeline tracking to workflow automation and analytics. Strengthened my ability to streamline customer interactions and drive data-informed decisions for business growth. 

I completed in-depth training on Shopify’s end-to-end eCommerce ecosystem — from storefront setup and theme customization to advanced product configuration, customer experience optimization, and secure payment integration. Developed hands-on skills in managing backend operations such as inventory, order fulfillment, shipping rates, and analytics 

Mastered proven techniques for driving qualified leads through strategic social media management. This course deepened my expertise in online lead generation, audience targeting, engagement optimization, and converting content into meaningful customer relationships — all essential for growing a digital-first brand. 

I Refined my communication skills across phone, email, and text to ensure clarity, courtesy, and credibility in every interaction. This course reinforced the importance of tone, timing, and etiquette in building trust and maintaining professionalism in both client and team communications. 

Equipped with essential administrative, digital marketing, and project management skills through ALX Africa's intensive 8-week Virtual Assistant program. Proficient in leveraging AI tools and industry-standard applications to provide seamless remote support and drive operational efficiency. 

Trained in crafting high-converting cold email campaigns and automating B2B lead generation using AI tools to drive sales and client acquisition.