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At Chick-fil-A Teterboro Landing FSR, we believe that a job is more than just a job.
It's an opportunity for achievement, development and fulfillment.
With each Team Member that joins our restaurant, our goal is to care personally and challenge directly in such a way that will promote both professional and personal growth. Through our interactive, personal training plans and personalized growth and development focuses, we strive to equip each individual with the same skills and qualities that great leaders possess.
By focusing on developing leadership skills in each of our Team Members, we believe that our guests and business will be well taken care of as our team strives to positively impact everyone with genuine, proactive and personal care.
Purpose
At Chick-fil-A Teterboro Landing FSR, we believe our PURPOSE is...
"To glorify God by being faithful stewards of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A."
Truett Cathy was the man behind this statement, and it is true that God was glorified in Truett's faithful stewardship and the positive influence that he was to those he came in contact with.
Truett believed that faithful stewardship and positive influence were the two most important things and we hold fast to this belief today.
Stewardship can be defined as "the responsible management of something or someone entrusted to one's care". This means that at its very core, stewardship is management. Here at Chick-fil-A, whether your position is at the bottom or all the way up at the top, each one of us has something or someone entrusted to our care and that makes us all managers. You are a manager.
Influence is defined as "the capacity to have an effect on the character, behavior or development of someone." When we consider this capacity effect others, it leads us to conclude that if we are influencing someone it means that we are leading them towards something. The "something" that we lead them towards can either be positive or negative. This means that, regardless of your position, you have the power to influence and lead. You are a leader.
To summarize and boil down what we just heard, let me provide 3 simple points.
You are a manager.
You are a leader.
Filter all of your tasks and interactions through this lens of management and leadership.
Remember
One who is faithful with very little is also faithful in much, and one who is dishonest with very little is also dishonest in much. ~ Luke 16:10
Vision
Our VISION describes the effect we hope to have by fulfilling our purpose...
"To be a place where leaders are R.A.I.S.E.D. to have a G.R.E.A.T. I.M.P.A.C.T. in their restaurant and community by developing sacrificial humility, pursuing intentional growth, showing personal care, providing candid communication, and demonstrating trustworthy professionalism as we strive to serve others"
Mission
We believe the way that the best way to fulfill our purpose and vision is through our MISSION,
"To positively I.M.P.A.C.T. lives on both sides of the counter by creating a culture of proactive, genuine, and personal care."
We believe that we can positively impact lives through a culture of proactive, genuine and personal care. We use the acronyms I.M.P.A.C.T. and C.A.R.E. to help us understand and remember what we mean when we use these terms.
I.M.P.A.C.T.
Intentionally display positivity, enthusiasm and the Core 4
Model personal ownership by moving with care and urgency
Pursue excellence and exceed G.R.E.A.T. expectations
Ask, What else can I do for you?" and "How could I do better?"
Cultivate a H.E.A.R.T. to S.E.R.V.E. others
Talks in a way that encourages and builds others up
C.A.R.E.
Connection: Get to know your team on a personal level
Affirmation: Affirm your team with Appreciation, Inspiration and Recognition (give them A.I.R.)
Responsibility: Practice freedom leading by giving true responsibilities for others to own
Environment: Cultivate an environment that fosters innovation, feedback and respect
Use the acronyms I.M.P.A.C.T. and C.A.R.E. to influence your actions on daily basis.
Our 5 Core Values
Our core values are what we look for in team members, and what we strive to cultivate as individuals desire to grow. If you are interested in moving up in leadership, it is incredibly important that you learn how to lead yourself and develop your personal character in these five areas.
Humility
"Humility will open more doors than arrogance ever will." - Zig Ziglar
Coachability: A coachable Team Member is someone who is not only willing to hear & respond to feedback, but someone who pursues it moment by moment.
Willingness: A willing Team Member is someone who serves others & contributes to their success as well as someone who actively takes on additional tasks & challenges.
Vulnerability: A vulnerable Team Member demonstrates transparency with others by admitting mistakes & weaknesses & asks others for help to grow in those areas.
2. Growth
"If you are unwilling to learn, no one can help you. If you are determined to learn, no one can stop you." - Zig Ziglar
Hungry: A hungry Team Member has an insatiable appetite for learning & growing, they weekly seek out videos, podcasts, books or other resources for learning.
Discipline: A disciplined Team Member accomplishes results in a consistent & reliable manner & understands that growth often requires sacrifice.
Perseverance: A perseverant Team Member recognizes that results do not often occur quickly or on the first try, they persist through obstacles & have a 'fail forward' mindset.
3. Care
"No matter how busy a person is, if they care, they will always find time." - Anonymous
Connect: A connected Team Member is relational & intentional with the team & with guests & frequently show appreciation, inspiration & recognition to others.
Pursue Excellence: A Team Member that pursues excellence in everything understands that everything speaks & attention to detail is an incredibly important part of leadership.
Generosity: A generous Team Member gives more than is expected of them in areas such as time, energy, effort & commitment. They give no expectation to receive.
4. Communication
"That which we say & do not say, both verbally & non-verbally, to either others or to ourselves will ultimately dictate the quality of our lives & of those around us." - Anonymous
Emotional Intelligence: An emotionally intelligent Team Member is self-aware, self-managed & demonstrates great social skills as they engage with those around them.
Radical Candor: A radically candid Team Member cares personally & challenges directly while giving kind, clear, specific & sincere guidance.
Cultural Communication: A culturally communicative Team Member understands & uses Chick-fil-A's platforms & elevated language in both the proper time & manner.
5. Professionalism
"Professional is not a label you give yourself - it's a description you hope others will ascribe to you." - David Maister
Respectful: A respectful Team Member recognizes that respect from others is earned, not expected, but respect should always be shown & given to others, no matter what.
Organized: An organized Team Member has a plan & process for keeping their life neat & orderly. They are able to fulfill commitments & complete assignments on time.
Responsible: A responsible Team Member takes ownership for themselves, their influence on others & on their results. They don't blame others or make excuses.
Together, our five core values create a very strong foundation upon which great leaders can be built. If you desire to grow into leadership and move up within the restaurant, our purpose, vision, mission and values provide the necessary behaviors and attitude that will help catapult you to getting there.
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