Account Questions

You can do this easily. From the My Account screen, tap on the red "Cancel Account" button. You will be asked to confirm your decision (this action cannot be undone!) before cancelling permanently. Once cancelled, we will delete your personal information from our systems, you will forfeit any unused cash back, and you will no longer have access to this app and links to the digital gift cards stored in it. 

Absolutely! Our partners are PCI 1 compliant, the highest level of security standards in the United States and systems are audited and certified four times a year by an independent firm for compliance. Our apps also feature SSL security as a further level of protection.  Finally, when you request a password reset, you will see that we cannot provide you with your password as it is encrypted. Instead, you will receive a link where you can reset your password. If you are ever concerned about security on the internet, look for an https:// in the URL where you may be asked for any personal information, and feel free to ask us if you have any additional questions.

Our privacy policy is also available from our website and can be found here. 

No, we will never sell your information to any third party. We will also never disclose your info to any third party except as needed to fulfill the digital gift cards purchased via this program. 

If you recently joined CashPass, make sure you have activated your account prior to login by clicking on the personalized link in your enrollment email and entering the code we send to you. If you didn’t receive the email, we are happy to help, simply email us at support@getcashpass.com and we will be happy to provide instructions. The business that signed you up should also be able to look up your activation code.

If your account is activated and you are still having problems, you can request a password reset. Reset requests will come in the form of an email to the address you provided during registration. If you are still having problems after these steps, please reference our Contact Support page for the best way to reach us.