Be Prepared for Your Appointment

Be Prepared for Your Appointment by Having…

1. Please be sure to be home  

For the entirety of your arrival window provided by HTC. Our groomers will arrive within that window. Groomers can only wait for 15 minutes.

2. A space where the grooming team can work  

Examples include a kitchen counter, laundry room, or a clean bathroom counter—any space your kitty feels comfortable. For bath appointments, we typically use the kitchen sink or a utility sink if you have one. These setups are safer for your cat and easier on our backs and give us more control than a bathtub.

3. Access to an electric outlet  

Needed for haircuts or drying services. Please show us where the outlet is and ensure it’s near the workstation.

4. A towel and a washcloth for your cat  

Familiar smells help your kitty feel more secure.

5. A calm environment  

If your household has recently experienced a big change—or if anyone in the home is currently sick with a contagious illness—please let us know so we can adjust or reschedule as needed.

6. A calm and familiar presence for your kitty  

Your cat takes emotional cues from you. Having their favorite person present—who knows the desired services and is prepared to make payment—helps set a reassuring tone.

We and the kitties thank you!! 🐱💛