NOC 4412 - Home Support Workers, Housekeepers and Related Occupations
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Job Titles
attendant for persons with disabilities - home care
family caregiver
personal care attendant - home care
live-in caregiver - seniors
personal aide - home support
respite worker - home support
housekeeper
home support worker
Labour Market Information
Future Considerations
Work in home health care, nursing & residential care facilities as well as private household sector
Aging population and longer life expectancies will increase the need for this occupation
Ontario government targeting funding for home and community care services (ex. Direct Funding Program, eligible clients with a physical disability are able to hire their own attendants)
Live-in caregivers & temporary foreign workers program helps with labour supply which has been cancelled by the Federal government
Technology impacts are low, however digital skills are needed
High level of part-time work 40%, versus full-time permanent employment 60%
Starting wages may not accurately reflect the work environment and the requirements of the job
Creation of Ontario Health Teams may require more support workers
High turnover rates due to burnout, work environments, physical demand and career advancement
Impact of COVID-19:
Layoffs & restrictions from going house to house to support clients
Wage increase from the government during the pandemic
Provincial government announced goal of new standard of care of 4 hours per resident in long term care, will need more workers to meet this target by 2024/25
Government investing $26.3M towards training, hiring and retaining personal support workers
Skills Inventory
Essential & Soft Skills
Communication skills
Mathematics
Teamwork
Decision-Making
Interpersonal skills
Organizational skills
Customer Service
Leadership
Time management
Problem-solving
Conflict Resolution
Flexibility
Risk management
Self-motivated
Detail-oriented
Work under pressure
Teaching
Companionship
Active Listening
Work independently
Fast-paced environment
Microsoft Office
Technical Skills
Cleaning
Housekeeping
Bathing & hygiene
Laundry
Meal preparation
Medical software
Acute Care
Dementia Care
Disease Management
Geriatrics
Infection Control
Long-Term Care
Medication Administration
Palliative Care
Pharmacology
Psycholinguistics
Psychology
Respiratory Therapy
Respite Care
Sterile Techniques
Wound Care
Caregiving
Physical strength
Scheduling
Certifications & Training
Personal Support Worker Certification
Driver's license
Health Care Aide Certification
Basic Cardiac Life Support (BCLS) Certification
Workplace Hazardous Materials Information System (WHMIS)
Food Safety Certification
Certification of Conduct
Non-violent Crisis Intervention (NVCI) Certification
Medication Administration Certification
Smart Serve
Cook Certification
Safe Food Handling Certification
First Aid Certification
CPR Certification
Some secondary school education is usually required
Home management experience may be required
College or other courses in home support may be required
Completion of a training program in care of the elderly, care of persons with disabilities, convalescent care or in a related field may be required
Specialized training in the area of dementia and Alzheimer's care
Criminal Record Check and Vulnerable Sector Screen
Proof of immunization or laboratory blood test results including: Measles/mumps/rubella (MMR), Varicella/chickenpox, Hepatitis B, Tetanus/diphtheria/pertussis (Tdap), Polio, Seasonal Influenza vaccine
Current TB Status. Evidence of 2-step testing
AODA
Anti-racism and anti-oppression training
Truth and reconciliation
Training Opportunities (Asset Map)
Job Postings
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