NOC 4412 - Home Support Workers, Housekeepers and Related Occupations

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Job Titles

  • attendant for persons with disabilities - home care

  • family caregiver

  • personal care attendant - home care

  • live-in caregiver - seniors



  • personal aide - home support

  • respite worker - home support

  • housekeeper

  • home support worker

Labour Market Information

Future Considerations

  • Work in home health care, nursing & residential care facilities as well as private household sector

  • Aging population and longer life expectancies will increase the need for this occupation

  • Ontario government targeting funding for home and community care services (ex. Direct Funding Program, eligible clients with a physical disability are able to hire their own attendants)

  • Live-in caregivers & temporary foreign workers program helps with labour supply which has been cancelled by the Federal government

  • Technology impacts are low, however digital skills are needed

  • High level of part-time work 40%, versus full-time permanent employment 60%

  • Starting wages may not accurately reflect the work environment and the requirements of the job

  • Creation of Ontario Health Teams may require more support workers

  • High turnover rates due to burnout, work environments, physical demand and career advancement

  • Impact of COVID-19:

    • Layoffs & restrictions from going house to house to support clients

    • Wage increase from the government during the pandemic

    • Provincial government announced goal of new standard of care of 4 hours per resident in long term care, will need more workers to meet this target by 2024/25

    • Government investing $26.3M towards training, hiring and retaining personal support workers

Skills Inventory

Essential & Soft Skills

Essential Skills Profile

  • Communication skills

  • Mathematics

  • Teamwork

  • Decision-Making

  • Interpersonal skills

  • Organizational skills

  • Customer Service

  • Leadership

  • Time management

  • Problem-solving

  • Conflict Resolution

  • Flexibility

  • Risk management

  • Self-motivated

  • Detail-oriented

  • Work under pressure

  • Teaching

  • Companionship

  • Active Listening

  • Work independently

  • Fast-paced environment

  • Microsoft Office


Technical Skills

  • Cleaning

  • Housekeeping

  • Bathing & hygiene

  • Laundry

  • Meal preparation

  • Medical software

  • Acute Care

  • Dementia Care

  • Disease Management

  • Geriatrics

  • Infection Control

  • Long-Term Care

  • Medication Administration

  • Palliative Care

  • Pharmacology

  • Psycholinguistics

  • Psychology

  • Respiratory Therapy

  • Respite Care

  • Sterile Techniques

  • Wound Care

  • Caregiving

  • Physical strength

  • Scheduling


Certifications & Training

  • Personal Support Worker Certification

  • Driver's license

  • Health Care Aide Certification

  • Basic Cardiac Life Support (BCLS) Certification

  • Workplace Hazardous Materials Information System (WHMIS)

  • Food Safety Certification

  • Certification of Conduct

  • Non-violent Crisis Intervention (NVCI) Certification

  • Medication Administration Certification

  • Smart Serve

  • Cook Certification

  • Safe Food Handling Certification

  • First Aid Certification

  • CPR Certification

  • Some secondary school education is usually required

  • Home management experience may be required

  • College or other courses in home support may be required

  • Completion of a training program in care of the elderly, care of persons with disabilities, convalescent care or in a related field may be required

  • Specialized training in the area of dementia and Alzheimer's care

  • Criminal Record Check and Vulnerable Sector Screen

  • Proof of immunization or laboratory blood test results including: Measles/mumps/rubella (MMR), Varicella/chickenpox, Hepatitis B, Tetanus/diphtheria/pertussis (Tdap), Polio, Seasonal Influenza vaccine

  • Current TB Status. Evidence of 2-step testing

  • AODA

  • Anti-racism and anti-oppression training

  • Truth and reconciliation

Training Opportunities (Asset Map)

NOC 3413 & NOC 4412

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