Training Approach

Click HERE for fillable schedule

Click HERE for fillable brainstorm list

Click HERE for Spanish Phone Approach

PHONE APPROACH:

• Hi_______________, this is . How are you? (Visit/catch up for a bit)

• The reason I'm calling is I just started a great, new job with Vector showing Cutco.

• As part of my training, I’m required to put on some initial training appointments.

• You don’t have to buy anything, because I get paid just to show it. I do presentations over Zoom, so you just need a computer or laptop at home.

• I'm sure you're super busy this week (with), but ...I want to do _(#)_appointments by __(Day)__ to hit my goal and I'm working very hard to hit it.

• So, I wanted to know if you could squeeze me in to your schedule on _(day)__ at __(time)__ or would ___(time)__ be better for you?

FIRM UP: (HELPS PREVENT RESCHEDULES)

• Great, thank you so much! This really means a lot to me.

• Do you have a piece of paper and a pen nearby? (Ask your customer to write down the day and time of your appointment)

• And, just so I know, will (spouse's name) be available, too?

• Okay! Thank you, again, for helping me with this. I know this probably doesn’t mean a lot to you, but it's really important to me. And, I’m really looking forward to catching up.

• I’m going to send you a confirmation email. What is the best email address to send it to?

• __(name)__, these appointments ensure that I stay on pace for my goal. If you were to cancel or reschedule, I actually wouldn't get paid for this time slot. So, are you sure that __ (day)___ at _(time)___ works for you?

  • • If yes: Awesome, see you then!

    • If no: Find a day and time that your customer is certain they will be available.

COMMON CUSTOMER QUESTIONS AND OBJECTIONS:

What is CUTCO?:

Cutco is a bunch of stuff for the kitchen and some outdoor items. I’m sure you already have tons of stuff for the kitchen, but I get paid just to show it to you! So, would __(day)___ or __ (day)___ be better for you?

I already own CUTCO:

That’s great! How do you like it? Pause.

Awesome! Well, like I said, I get paid just for doing the presentation and I’d love to get your opinion and maybe some pointers. So, would __(day)__ or __(day)__ be better for you?

That time doesn’t work/I’m really busy:

No problem! I’m busy, too. But, I really need to complete __ (#)___ appointments by ___(day)___. So, is ___(day)___ a bad day or is __ (time)___ just a bad time? So, how about __(day)__ at __(time)___? Or would __(day)__ at __ (time)___ be better?

How long does it take?:

Not too long at all! My part is about 30-45 minutes. After that, it’s up to you. So, which time would be best for you: ___(day)___ at ___(time)___ or ____(day)____ at __(time)___?

OTHER QUESTIONS AND OBJECTIONS:

"Call me tomorrow": When’s the best time to get a hold of you? So, you’ll be around at ____? I actually have an opening at that time that I really need to fill, is it okay if we just schedule our appointment for that time?

"Call me next week": I can definitely do that, but I’m in a huge contest right now, and I need to complete _____ (#) presentations by ________ (day). Is there any way that you can squeeze me in before then?

"Can’t you just say you were here?": No, _________, I can’t lie to my boss! Besides, the presentation is quick and fun. Plus, there’s no obligation for you to buy anything because I get paid just to do it. It would really help me out. So, would ______ (day/time) or ______ (day/time) be better for you?

"I’m NOT going to buy": No problem, _________. You can still help me towards my goal just by listening. I’ll keep it short for you. I need to complete one more appointment by ______ (day), so would ________ (day/time) or ________ (day/time) be better for you?

"I've seen the demo 100 times!": That’s great! You could probably do it better than me! All I have to do is walk through the website. And, you can give me some pointers. It would really help me out with my contest and scholarship chance. So, would ____ (day/time) or _______ (day/time) be better?

"What are you selling?": What I’m showing is called Cutco! It’s a great line of kitchen knives and gadgets. I know you probably have tons of knives already, but I get paid just to do my presentation. So, could I schedule you for ________ (day) at _________ (time) or do you think ___________ (day) at __________ (time) would work better for you?

Virtual Demo Email Confirmation:

Send the night before your appointment.

Subject: Cutco Appointment with ________ (your name) on _________ (day) at _________ (time)

Description:

__________ (customer's name),

Thank you for taking the time to see my presentation on _____________ (day/time)! You are really helping me with school, my training, and my communication skills. If you could write an e-mail back to confirm that I have the right email address, I would really appreciate it! Again, please be home by your computer at ______ (day/time).

Best, _________ (your name

WATCH STACIE SCHEDULE PRESENTATIONS USING THE ABOVE APPROACH WORD FOR WORD: