ATTENTION: All customer orders now need to be placed through the Cutco Orders App OR the Cutco Orders web version! (Login info same as VectorConnect)
Hello, is this _________ (customer's name)?
Hi, this is _________ (your name). I’m not sure if you know me personally, but I was talking to ________ (customer's friend, neighbor, relative) the other day and he/she/they brought your name up. Did he/she/they tell you I would be calling?
If no: Oh, I'm sorry! I must have beat him/her/them to it! Do you have a quick second?
Well, ________ (customer's friend, neighbor, relative) and I were talking and your name came up because he/she/they thought you’d be nice enough to help me out with something.
I’m a student at _________ (school) studying _______ (major). And, right now, I’m working with a company in order to gain some business and communication skills. I can also win a scholarship for school!
My assignment is to show a product called Cutco to people that I have been personally recommended to. Have you heard of Cutco before?
I do the presentation right over the phone, so you would just need a laptop or computer at home. And, you definitely don’t have to get anything because I get paid $20 just to do the presentation.
In order to stay on track for my goal, I need to do ___ (#) appointments before ____________ (day). So, I was hoping I could show you on _________ (day) at _____ (time)? Or would ______ (day) at ________ (time) be better for you?
Awesome! Thank you so much. I know it doesn't seem like a lot to you but it means a ton to me.
Do you have a piece of paper and a pen nearby? (Make sure your customer writes down your name, and the day and time of your appointment)
And, can I grab your email address so I can send you a confirmation e-mail?
__________ (customer's name), these appointments ensure that I stay on pace for my goal. If you were to cancel or reschedule, I actually wouldn't get paid for this time slot. So, are you sure that _________ (day) at __________ (time) works for you?
Perfect! I’m really looking forward to our call. Thank you, again, and talk soon!
Cutco is a line of high-quality kitchen cutlery and outdoor items. I’m sure you already have tons of knives, but I get paid just to show Cutco to you! So, would _______ (day) or ________ (day) be better for you?
That’s great! How do you like it? Pause.
Awesome! Well, like I said, I get paid just for doing the presentation and I’d love to get your opinion and maybe some pointers. So, would ____ (day) or _____ (day) be better for you?
No problem! I’m busy, too. But, I really need to complete ____ (#) appointments by _______ (day). So, is _________ (day) a bad day or is _______ (time) just a bad time? So, how about __________ (day) at _____ (time)? Or would __________ (day) at _____ (time) be better?
Not too long at all! My part is about 45 minutes. After that, it’s up to you. So, which time would be best for you: __________ (day) at ______ (time) or __________ (day) at _______ (time)?
"Call me tomorrow": When’s the best time to get a hold of you? So, you’ll be around at ____? I actually have an opening at that time that I really need to fill, is it okay if we just schedule our appointment for that time?
"Call me next week": I can definitely do that, but I’m in a huge contest right now, and I need to complete _____ (#) presentations by ________ (day). Is there any way that you can squeeze me in before then?
"Can’t you just say you were here?": No, _________, I can’t lie to my boss! Besides, the presentation is quick and fun. Plus, there’s no obligation for you to buy anything because I get paid just to do it. It would really help me out. So, would ______ (day/time) or ______ (day/time) be better for you?
"I’m NOT going to buy": No problem, _________. You can still help me towards my goal just by listening. I’ll keep it short for you. I need to complete one more appointment by ______ (day), so would ________ (day/time) or ________ (day/time) be better for you?
"I've seen the demo 100 times!": That’s great! You could probably do it better than me! All I have to do is walk through the website. And, you can give me some pointers. It would really help me out with my contest and scholarship chance. So, would ____ (day/time) or _______ (day/time) be better?
"What are you selling?": What I’m showing is called Cutco! It’s a great line of kitchen knives and gadgets. I know you probably have tons of knives already, but I get paid just to do my presentation. So, could I schedule you for ________ (day) at _________ (time) or do you think ___________ (day) at __________ (time) would work better for you?
Send the night before your appointment.
Subject: Cutco Appointment with ________ (your name) on _________ (day) at _________ (time)
Description:
__________ (customer's name),
Thank you for taking the time to see my presentation on _____________ (day/time)! You are really helping me with school, my training, and my communication skills. If you could write an e-mail back to confirm that I have the right email address, I would really appreciate it! Again, please be home by your computer at ______ (day/time).
Best, _________ (your name