ATTENTION: All customer orders now need to be placed through the Cutco Orders App OR the Cutco Orders web version! (Login info same as VectorConnect)
Hello, is this _________ (customer's name)?
Hi, this is _________ (your name). I'm not sure if my name rings a bell, but I am (your neighbor, the son/daughter of, your son/daughter's friend, a member of). How are you?
Great! I was hoping you could help me out with something I'm doing for work. Do you have a few minutes?
Thank you! Well, as you may or may not know, I'm a ______ (grade) at ________ (school). And, this summer, I'm working with a company, and trying really hard to earn a scholarship.
So my job is working with Vector showing Cutco. My assignment is to put on some virtual appointments. Don't worry you don't have to buy anything, as I get paid just to show it.
It's fun, quick, and easy. I'm working really hard to stay on track for my goal this summer.
I need to do ______ (#) appointments by _________ (day) to hit my goal. So, I was hoping I could schedule an appointment with you on _________(day) at ________ (time). Or would _________(day) at ________ (time) be better for you?
Awesome! Thank you so much. I know it doesn't seem like a lot to you, but it means a ton to me. I'm really looking forward to catching up with you.
Can I grab your email address really quick so I can send you a confirmation e-mail?
___________, these appointments ensure that I stay on pace for my goal. If you were to cancel or reschedule, I actually wouldn't get paid for this time slot. So, are you absolutely sure that _______ (day) at ________ (time) works for you?
If yes: Awesome, see you then!
If no: Find a day and time that your customer is certain they will be available.
I’m really looking forward to our call. Thank you, again, and talk soon!
Cutco is a line of high-quality kitchen cutlery and outdoor items. I’m sure you already have tons of knives, but I get paid just to show Cutco to you! So, would _______ (day) or ________ (day) be better for you?
That’s great! How do you like it? Pause.
Awesome! Well, like I said, I get paid just for doing the presentation and I’d love to get your opinion and maybe some pointers. So, would ____ (day) or _____ (day) be better for you?
No problem! I’m busy, too. But, I really need to complete ____ (#) appointments by _______ (day). So, is _________ (day) a bad day or is _______ (time) just a bad time? So, how about __________ (day) at _____ (time)? Or would __________ (day) at _____ (time) be better?
Not too long at all! My part is about 45 minutes. After that, it’s up to you. So, which time would be best for you: __________ (day) at ______ (time) or __________ (day) at _______ (time)?
"Call me tomorrow": When’s the best time to get a hold of you? So, you’ll be around at ____? I actually have an opening at that time that I really need to fill, is it okay if we just schedule our appointment for that time?
"Call me next week": I can definitely do that, but I’m in a huge contest right now, and I need to complete _____ (#) presentations by ________ (day). Is there any way that you can squeeze me in before then?
"Can’t you just say you were here?": No, _________, I can’t lie to my boss! Besides, the presentation is quick and fun. Plus, there’s no obligation for you to buy anything because I get paid just to do it. It would really help me out. So, would ______ (day/time) or ______ (day/time) be better for you?
"I’m NOT going to buy": No problem, _________. You can still help me towards my goal just by listening. I’ll keep it short for you. I need to complete one more appointment by ______ (day), so would ________ (day/time) or ________ (day/time) be better for you?
"I've seen the demo 100 times!": That’s great! You could probably do it better than me! All I have to do is walk through the website. And, you can give me some pointers. It would really help me out with my contest and scholarship chance. So, would ____ (day/time) or _______ (day/time) be better?
"What are you selling?": What I’m showing is called Cutco! It’s a great line of kitchen knives and gadgets. I know you probably have tons of knives already, but I get paid just to do my presentation. So, could I schedule you for ________ (day) at _________ (time) or do you think ___________ (day) at __________ (time) would work better for you?
Send the night before your appointment.
Subject: Cutco Appointment with ________ (your name) on _________ (day) at _________ (time)
Description:
__________ (customer's name),
Thank you for taking the time to see my presentation on _____________ (day/time)! You are really helping me with school, my training, and my communication skills. If you could write an e-mail back to confirm that I have the right email address, I would really appreciate it! Again, please be home by your computer at ______ (day/time).
Best, _________ (your name