IMMEDIATE ACTION

1. START: A Lost Child or Vulnerable Adult is Identified

2. Stay Calm & Stay With Them: Do NOT leave the person alone.

3. Secure Safety: Move them away from traffic, machinery, or the River Bank if near.

4. Notify Control: Information Desk immediately via Radio/WhatsApp/Phone

Say: "Found person at [Location]. Moving to Info Point."

5. Escort: Gently walk the person to the Information Point (YWP Marquee).

Rule: Two-Person Rule – Ideally, two staff members accompany them.

ASSESSMENT (Step 2)

STEP 2: ASSESSMENT & CARE (AT INFO POINT)

Staff at Info Point take over.

1. Comfort: Offer water (plain only). No food. Sit them in a quiet area.

2. Gather Info: Ask gentle questions:

Name? Age?

Who were you with? (Parent/Carer name?)

What were they wearing?

Where did you last see them?

For Vulnerable Adults: Do they have a medical condition? Medication?

3. Check Control Log: Ask if a "Missing Person" report has already been filed.

YES: Proceed to STEP 3A (Reunion).       >below  >>>>>>>>

 NO: Proceed to STEP 3B (Search).               >below   >>>>>>

STEP 3A: REUNION (If Claimant Arrives)

Someone comes to the Info Point claiming to be the parent/carer.

1. Verify Identity:

Ask for Photo ID (Driving License, Passport).

Ask for details: "What is the child's name? What were they wearing?"

2. Check Consent:

Does the lost person agree to go with this person?

If YES: Proceed to Step 4.

If NO (Reluctant/Scared): STOP. Do not release. Escalate to Event Manager immediately.

3. Complete Form: Fill out the Vulnerable Person Incident Form (Signatures, ID details, Time).

4. Release: Hand over the person.

STEP 3B: SEARCH (If No Claimant Yet)

 Control Centre activates search.

1. Broadcast: Control makes a SANITIZED PA Announcement.

Script: "We have a found person at the Information Point. If you are looking for them, please come to the Info Desk."

!!!   DO NOT describe the person.

2. Targeted Search:

Staff check the area where they were last seen.

CRITICAL: Check the River Bank and all Perimeter Exits.

Staff at exits are alerted to look for the person leaving.

3. Wait: Keep the person safe at the Info Point while search continues.

STEP 4: CONCLUSION

1. Document: Ensure the Incident Form is fully completed and signed.

2. Debrief: Staff involved to report any concerns to the Designated Safeguarding Officer.

3. Close: File the form with the Event Manager for post-event review.

ESCALATION TRIGGERS (Call Event Manager or Police)

If ANY of the following happen:

⚠️ The person has been missing for >30 mins and not found.

⚠️ The person is a child and no parent has claimed them.

⚠️ The person is reluctant to go with the claimant.

⚠️ Suspicion of abduction or exploitation.

⚠️ The person has a medical emergency.

👉 Action: Contact Event Manager (07799 761006) or Police (999).

Emergency Contacts: Event Manager: 07799 761006 | Control: Radio Ch. =