If you need help with the app, your account, subscriptions, or guardian–elder connections, our support team is here to assist you.
linh.directfunder@gmail.com
Please include your phone number (if registered), device type (iPhone or Android), and a brief description of the issue. We aim to respond within 2 business days.
How do I connect with my guardian or elder? Use the QR code feature in the app to link accounts securely.
How do reminders work? Meal, water, medication, prayer, and activity reminders are scheduled on your device and synced with your profile.
What is SOS? SOS sends a help request to your linked guardian. It does not replace emergency services (911 or local emergency number).
Which languages are supported? Arabic, German, English, Spanish, French, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Vietnamese, and Chinese.
Why is my subscription required? An active subscription or free trial is needed for full app access, including reminders and notifications.
BeWithMe - (Elders) offers monthly, 6-month, and yearly subscription plans.
iPhone / iPad: Settings → Apple ID → Subscriptions → BeWithMe - (Elders)
Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions
Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period. Deleting the app does not cancel your subscription.
App name: BeWithMe - (Elders)
Bundle ID (iOS): com.bewithme.elders.linh.app
Package name (Android): com.bewithme.elders.linh.app
To report a bug, security concern, or inappropriate content, email linh.directfunder@gmail.com with screenshots and steps to reproduce the issue when possible.