Agenda

Welcome and Intoduction 15 mins

Ideation & Brainstorm

Goal of the ideation phase is for participants to develop a scenario to work on throughout the workshop. Participants are introduced to the design process, which they will follow for the rest of the workshop. For example, a SAE Level 3 automated vehicle needs to have a human fallback option in case that the driving automation (co-system) fails. This fallback option could be filled by a remote driver.

Human Systems Analysis

Goal of the system analysis is to have a first iteration of a working system model documented in a simplified form. To reach this goal, participants are guided to assess the independent components of the system model starting with stakeholders and users. With the use of Personas and User Stories, the human and their requirements are considered as part of the system. Next, design and use space are introduced as a tool to open a dimension of possibilities for interaction design without yet deciding for a specific tool or concept. Based on [Sneed and Merey 1985], [Frank Flemisch, Diederichs, et al. 2020] and [F. Flemisch, Preutenborbeck, et al. 2023], system qualities (c.f. Fig. 1, rightmost part) are discussed to set a focus on certain qualities and understand how this affects the design stage. Finally, participants are guided to document their resulting system model in the form of a simple diagram. After each step in the group, results are discussed.

Break 20 mins

Human Systems Exploration & Design

Using the prepared use case, Personas, User Stories and system model, groups are ready to explore the design space. Within this stage, different design options and their combinations need to be tested using a first mockup to find possible designs for the given use case. To cover different system users, previously prepared Personas are used by the workshop participants. The system model might need to be changed within the process. For the exploration, groups are introduced to the Theater Method [Schieben et al. 2009] as a method to play through scenarios without the need to implement any prototype of their design yet.

Individual groups are then instructed to prepare a serious play to identify their most important situation and be able to express how the interaction would be designed. All plays are then presented by the groups. For example, as one of the driving situations in which a takeover or approval of the maneuver by the remote driver would be necessary or highly likely, a construction work blocking one lane at an intersection is identified. Participants can present the situation and the interaction between vehicle and remote driver. They show, which information flow is necessary and how it should be organized.

Implementation

Following the interaction concept produced in the exploration phase, finally, a paper prototype of the user interface is created. This first prototype is already fit to gather first knowledge. The design process would now start a new iteration to improve this prototype. Instead, however, participants present their prototypes and the workshop proceeds to the wrap up.

Wrap Up

The wrap up phase provides time for a short recap on the workshop and design process. Mainly, however, the organizers take time for feedback and questions of the participants.

End of the workshop