I joined the University of Southern Queensland (UniSQ) in 2016. I completed my PhD as part of the Australian Research Council (ARC) Industry Linkage project working with ICT practitioners and academics from UniSQ and Griffith University in Queensland, Australia. My doctoral dissertation reported the development and evaluation of a software-mediated process assessment approach in IT Service Management. My PhD was awarded the best Australian thesis in Information Systems by the ACPHIS (Australian Council of Professors and Heads of Information Systems) in 2016. My research was also recognized by the IT industry by winning the iAwards Queensland IT innovation winner in 2015. 

My research interests are interdisciplinary in nature, exploring the Information Systems, Computer Science and Management disciplines into broad areas of enterprise service management, knowledge management, IT management and governance, digital transformation, digital technologies adoption and use. I use a range of methodologies, including design science research, case study, survey, and systematic literature reviews in my projects.  Looking into research from a design science perspective is my major research interest.

My publications have appeared in highly ranked academic outlets such as the Association for Information Systems (AIS) listed premier journals - Journal of the Association for Information Systems (ABDC A*) and Information & Management (ABDC A*) - along with other multi-disciplinary journals including International Journal of Information Management (ABDC A*), Journal of Knowledge Management (ABDC A), Technological Forecasting & Social Change (ABDC A), Government Information Quarterly (ABDC A), IT & People (ABDC A), Information Systems Frontiers (ABDC A), Computer Standards & Interfaces and many others. 

I am currently serving as the Standards Australia national representative for the development and review of ISO/IEC JTC1/SC7 standards of software engineering. Prior to academia, I have worked in the IT industry for 8 years where his experience spans from Software development to IT Project Management.