My Additional Info & Recognitions

I am honored to have received multiple awards and recognitions for my contributions to research, innovation, and academic excellence. 

Awards & Honours

• Senior Fellow (SFHEA) Higher Education Academy, Advance HE, UK
  
  

• Service Innovation of the Year (2019), itSMF Australia

• Young Leaders Program (2017-2018), Standards Australia

• Best Australian PhD thesis in Information Systems (2016), Australian Council of Professors & Heads of Information Systems (ACPHIS)

• Queensland iAward for ICT innovation (postgraduate category), Australian Information Industry Association (AIIA)

• PhD Scholarship in Process Assessment & IT Service Management, Australian Research Council (ARC) linkage grant

• Finalist, Consensus Software Awards - Web Embrace software (IBM & The Consensus Group)

• Vice-Chancellors Commendation Award for Academic Excellence, University of Southern Queensland, Australia (GPA 7.0)

• Dean’s Award for Outstanding Meritorious Achievement, Pokhara University, Nepal (GPA 3.94/4.0)

Visiting Fellowships (Research/ Education) & Partnerships

• Australia: University of Technology Sydney, University of Tasmania, University of Sunshine Coast

• Nepal: Kathmandu University & KUSOM, Madan Bhandari University of Science & Technology, Kings College Nepal

• Finland: University of Jyväskylä, University of Eastern Finland

• Luxembourg: Luxembourg University, Luxembourg Institute of Science & Technology

• China: Zhejiang University

• India: Indian Institute of Management Indore

• UAE: American University of Ras Al Khaimah

• Kuwait: Abdullah Al Salem University

• Spain: University of Valencia

• Germany: Ostbayerische Technische Hochschule (OTH)-Amberg-Weiden 

• Poland: Warsaw University

• USA: Ohio State University

Media

My research and academic contributions have been featured in national and international media outlets: 

• USQ Researchers awarded for IT Knowledge Bank, The Chronicle, News Corp Australia

• Can process assessments be automated?, ComputerWorld, IDG Communications

• Best PhD Medal for USQ alumni and staff member, The Morning Bulletin, News Corp Australia

• USQ takes out prestigious IT award, The Queensland Times, News Corp Australia

Public Speaking & Invited Talks

I regularly present at international conferences, academic forums, and industry events. Selected invited talks include:

• TTRA

• AI in Higher Education, Abdullah Al-Salem University, Kuwait

• Digital Transformation and International Trade, World Trade Organization (WTO) Chairs, Kathmandu University, Nepal

• Automation in Process Assessment: Research Findings, 33rd Plenary Meeting for Software & Systems Engineering Standards (WG10 meetings), New Delhi, India

• Sharing Experiences of Business Computing between Australia and Korea, Department of Foreign Affairs & Trade (DFAT) & Australia-Korea Foundation, Hobart, Australia.

• The ITSM landscape in Australia, University of Eastern Finland, Kuopio, Finland.

• Automating process assessment with a software tool, Luxembourg Institute of Science & Technology, Belval, Luxembourg.

• Award Winner Speech (Best Australian Thesis in Information Systems), Doctoral Consortium at Australasian Conference in Information Systems, Wollongong, Australia.

• Do-it-Yourself ITSM Process Assessment Approach, itSMF LEADit National Conference, Melbourne, Australia.

Language Skills

• English (Full Professional Proficiency)

• Nepali (Native or Bilingual Proficiency)

• Hindi -India (Limited Working Proficiency)

Methods, Software, Guides & Tools Development

• Tudor IT Process Assessment (TIPA) framework

• Software-mediated process assessment tool for IT Service Management (2012–2020), supporting ISO/IEC standards for process capability assessment and improvement.

• Design knowledge and templates for platform-enabled “learning digital commons” and knowledge ecosystems in ITSM teaching–practice integration (2019–2024).