Terms and Conditions 

These Terms & Conditions apply to all sessions, programs, and packages booked with Alterations Change Works. By making a booking, you agree to the following:

Fees & Payment

- Payment is required at the time of booking.
- All fees are non-refundable.
- Payment can be made through the secure online booking portal. AfterPay and other third-party payment options are offered for your convenience, and their separate terms and conditions also apply.
- Prices are subject to change, however confirmed bookings are honoured at the price paid.

 - Payment Processing Fees

   If you choose to cancel your booking before any sessions have been used, please note that payment processing fees charged by Stripe (or other payment providers         such as AfterPay) are non-refundable. Any refund provided will be minus the processing fee charged to Alterations Change Works. 

Sessions & Packages

- Session Packages must be used within 12 months of purchase, unless otherwise agreed. Unused sessions expire after this period.
- Late arrivals may result in reduced session time. Full fees still apply.
- Non-attendance / no-shows will result in forfeiture of the session fee.
- Rescheduling: A minimum of 24 hours’ notice is required to reschedule an appointment. Cancellations with less than 24 hours’ notice will forfeit the session fee.

Outcomes & Guarantees

- Every effort is made to provide professional, supportive, and effective sessions.
- However, no outcomes or results can be guaranteed, as success depends on each client’s commitment, openness, and personal response to the process.

Health & Responsibility

- Hypnotherapy, coaching, and energy work are not substitutes for medical, psychological, or psychiatric treatment.
- Clients are responsible for seeking appropriate professional care for medical or mental health conditions.
- Clients are responsible for informing the practitioner of any relevant medical, psychological, or personal conditions before or during sessions.
- Each client remains responsible for their own choices, actions, and wellbeing.

Confidentiality

- All sessions are confidential.
- Information shared will not be disclosed to third parties without consent, except where required by law.

Children’s Sessions

- Sessions for children and young people under 18 require the consent of a parent or guardian.

Right to Decline Service

- Alterations Change Works reserves the right to decline or discontinue services at our discretion.

By booking a session, you acknowledge that you have read, understood, and agree to these Terms & Conditions.