Support

In a support career, it is vital that we know how to communicate with customers of all knowledge levels.  We must also keep aware that the people calling us for help may be dealing with a lot of stress, and we must be empathetic to their issues.  If we aren’t effective with our communication, it might be hard for someone to understand us.  If we aren’t cautious of one’s stress, we may have someone explode, which could lead to unnecessary conversations with our manager.  The absolute most important thing that I’ve learned is that I need to be clear with what I say because it’s so easy for me to confuse people when I’m not aware of one’s knowledge of technical lingo or guidelines.