Hardware and Networking

The better we are with technical lingo and principles, the better we are in positions as support personnel.  These skills impact how much we know in our position.  The more we are knowledgeable of, the less often we have to send tickets up to more qualified personnel.  In a support center, if we are very knowledgeable, we also have more opportunities for advancement.  With hardware, I appreciate the fact that I know how to clean, build, and diagnose computers for the purpose of my own personal equipment.  In networking, I greatly attribute the most important information being addressing computers in addition to the diagnosing of network issues large and small.