Terms and conditions

AJ Aquatics – Terms & Conditions 

Effective Date: 15 September 2022  

Business Name: AJ Aquatics  

Location: Swadlincote, Derbyshire, UK  

Website: https://sites.google.com/view/ajaquatics

By accessing and using this website or engaging with AJ Aquatics, you agree to the following Terms and Conditions. Please read them carefully.

1. Services Offered

AJ Aquatics provides aquarium and pond maintenance, livestock breeding, and aquatic equipment sourcing.

All services are subject to availability and may require advance booking.

Livestock availability and pricing are listed on the Livestock page.

2. Orders and Payments

Orders for livestock, equipment, or services must be placed via the Contact page.

Cash and card payments are accepted. Card payments are available for orders over £50.

Invoices will be issued upon completion of service or delivery and are due the same day, unless otherwise agreed in writing.

The online booking system does not process payments for initial assessments or parts installation. These must be paid in person via cash or card following the assessment or installation.

For clients who prefer invoicing, charges for assessments or installations can be billed separately or combined with aquarium/pond maintenance invoices, depending on the service arrangement.

Payments not received within 7 calendar days of the invoice date may incur a late fee of £10. Continued non-payment may result in further collection action, including referral to a debt recovery service or legal proceedings.

3. Livestock Sales

AJ Aquatics specializes in bristlenose plecos and cherry shrimp (wild and red varieties), bred and raised in healthy, stable environments.

All livestock is inspected prior to sale and delivered in good health. We take every reasonable measure to ensure safe transport and minimize stress.

Survival Guarantee:   AJ Aquatics guarantees that all livestock is healthy and in good condition at the point of handover or delivery. However, we do not take responsibility for any deaths or health issues once the livestock has entered your waters, as we cannot control tank conditions, acclimation methods, or compatibility with existing livestock.

Clients are responsible for ensuring appropriate tank conditions, including temperature, pH, filtration, and compatibility with existing livestock.

If livestock arrives in poor condition or deceased, clients must notify AJ Aquatics within 2 hours of receipt, with photographic evidence. Refunds or replacements may be offered at our discretion.

No refunds or replacements will be issued for livestock that has been improperly acclimated, housed in unsuitable conditions, or introduced into tanks with known health risks.

4. Cancellations, Refunds, and No-Shows

Appointments may be cancelled or rescheduled free of charge if notice is given at least 24 hours in advance.

Cancellations made within 24 hours of the scheduled appointment will incur a late cancellation fee of £5, payable at the next appointment or added to the final invoice.

If a client is not present at the scheduled time and location, and no prior notice has been given, this will be considered a no-show. A £10 no-show fee will apply to cover travel and time costs.

In the event AJ Aquatics arrives and is unable to access the property or complete the service due to client absence, the appointment may be rescheduled at AJ Aquatics’ discretion, but the no-show fee will still apply.

Refunds are issued only in cases where services cannot be delivered due to fault or cancellation by AJ Aquatics. Refunds for livestock or equipment are not guaranteed and are assessed on a case-by-case basis.

Emergency exceptions (e.g. medical emergencies, severe weather, or other unavoidable circumstances) may be considered at AJ Aquatics’ discretion. Clients are encouraged to communicate as early as possible in such cases to avoid fees.

5. Intellectual Property

All content on this website—including but not limited to text, images, logos, graphics, and design elements—is the exclusive property of AJ Aquatics, unless otherwise stated.

Unauthorised use, reproduction, distribution, or modification of any content from this site is strictly prohibited.

This includes copying livestock photos, service descriptions, portfolio images, or any written material for use on other websites, social media, printed materials, or commercial platforms.

Legal action may be taken against individuals or entities who use AJ Aquatics’ intellectual property without prior written consent.

Permission to use any content must be explicitly granted by AJ Aquatics in writing. Verbal agreements or assumptions do not constitute valid authorisation.

If you wish to use any content for educational, promotional, or collaborative purposes, please contact AJ Aquatics directly to request permission.

6. Liability

AJ Aquatics is not liable for any damage, loss, or injury resulting from the use of our services, livestock, or equipment.

We are not responsible for third-party websites linked from this site.

7. Privacy

Personal data submitted via the website (e.g. name, contact info) is used solely for communication and service delivery.

We do not share your data with third parties without consent. For more details, please refer to our Privacy Policy.

8. Pricing and Adjustments

All prices listed on the website or quoted directly are subject to change based on factors such as supplier costs, equipment availability, and seasonal fluctuations.

AJ Aquatics aims to keep pricing fair and competitive, but maintenance service rates may be adjusted periodically to reflect changes in operational costs (e.g. fuel, materials, time).

Quotes provided do not include travel costs, parking fees, or other location-specific expenses, unless explicitly stated. These may be added to the final invoice depending on distance and access requirements.Clients will be notified in advance of any significant price changes affecting ongoing or recurring services.

Quotes provided are valid for 14 days unless otherwise stated.

9. Changes to Terms

These Terms and Conditions may be updated at any time. Continued use of the site or services implies acceptance of any changes.