Key Tasks & Responsibilities

• Developed and implemented a community strategy to increase user engagement, satisfaction, and advocacy.

• Fostered and maintained active online communities across social media platforms (Telegram and WhatsApp) and discussion forums.

• Moderated discussions, ensured prompt responses to user queries, and managed user feedback channels to maintain a positive brand image.

• Organized community events (e.g., webinars, AMAs, virtual meetups, Town Halls, Product Roadmap roll-out) to create a sense of belonging and keep users informed about new features and updates.

• Developed compelling content for social media, newsletters, blog posts, and press releases that resonated with our target audience.

• Worked closely with the product team to communicate new features, updates, and tutorials to the community in a way that’s engaging and easy to understand.

• Used tools such as surveys, polls, and focus groups to gather data on user preferences and community sentiment.

• Provided monthly reports on community growth, engagement rates, and feedback trends, offering insights into customer needs and opportunities for improvement.