Understanding the Cost of 3CX Hosted Solutions: What You Really Pay For

When evaluating a new phone system, one of the first questions any business asks is: “How much will it cost?” With traditional PBX systems, the answer is often complicated—hidden fees, hardware expenses, and ongoing maintenance add up quickly. Fortunately, 3CX hosted solutions offer a more transparent and cost-effective alternative.

In this article, we’ll break down what you really pay for with 3CX hosted solutions, what’s included in the price, and how it compares to legacy phone systems.

The Shift from Capital Expense to Operational Expense

Traditional phone systems require a large capital investment upfront. Businesses must purchase physical PBX hardware, phones, installation services, and sometimes even pay for specialised technicians to maintain the setup.

With 3CX hosted solutions, this model is flipped. Instead of spending thousands upfront, you pay a monthly or annual subscription fee, turning phone services into an operational expense. This makes budgeting easier, especially for small to mid-sized businesses that want to conserve cash flow.

What’s included in a 3CX Hosted Plan?

One of the biggest advantages of hosted 3CX is the all-in-one pricing model. Most service providers bundle key features into a single plan with no need for costly add-ons. Here’s what’s typically included:

• 3CX license (based on simultaneous calls, not users)

• Hosting and infrastructure in secure data centers

• Automatic updates and backups

• VoIP/SIP trunk support

• Mobile and desktop apps

• Video conferencing

• Live chat widget for your website

• Call reporting and analytics

• Voicemail to email

• Call queues and IVR menus

This means your business gets access to a full-featured, enterprise-grade communication system—without needing to purchase separate software or tools.

The Real Cost Savings

Many businesses are surprised by how much they can save by switching to hosted VoIP. With 3CX hosted solutions, the cost benefits add up in several areas:

• No physical PBX equipment to buy or maintain

• Lower phone call rates, especially for long-distance and international calls

• No maintenance or upgrade costs—your provider handles all of that

• Reduced IT overhead—no internal staff needed for phone system management

• Scalable pricing—only pay for what you use

Additionally, the system’s built-in features reduce the need for third-party services (like Zoom or standalone call analytics platforms), further improving ROI.

Pricing Models: Simultaneous Calls vs. Per User

One key feature of 3CX is its unique licensing model. Unlike many VoIP providers that charge per user or per extension, 3CX charges based on simultaneous calls. This means you can create as many extensions as needed without increasing your license cost—as long as the number of concurrent calls stays within your license.

This model is particularly cost-effective for businesses with many users who don’t all make calls at the same time.

No Hidden Fees, Just Transparent Pricing

When you choose a trusted provider like Aatrox Communication, you get transparent pricing with no hidden charges. You’ll know exactly what your subscription includes and what support is provided. Many providers also offer month-to-month or annual plans to suit different budget needs.

Final Thoughts

Understanding the cost of a phone system doesn’t have to be complicated. With 3CX hosted solutions, businesses get predictable pricing, enterprise features, and long-term savings—all in one package. Whether you're a startup, an expanding team, or a remote-first company, the financial benefits of hosted VoIP are clear.

Get in Touch

Want to get a detailed quote tailored to your business needs? Aatrox Communication offers affordable, flexible, and fully managed 3CX hosted solutions backed by local support and expert guidance.

Contact Aatrox Communication today:
📞 Phone: 1300 645 699
📧 Email: sales@aatroxcommunications.com.au
📍 Main Office: Level 11/160 Queen St, Melbourne VIC 3000, Australia