Security in VoIP — How Aatrox Communications Protects Your Data

As more businesses switch from traditional phone systems to VoIP (Voice over Internet Protocol), questions about security naturally arise. Any system connected to the internet can be targeted by cyber threats — and your voice communications are no exception.

At Aatrox Communications, we understand that your phone calls often contain sensitive business information. That’s why we take security seriously, implementing robust safeguards to protect your data, your privacy, and your reputation.

The Security Risks in VoIP

While VoIP offers flexibility and cost savings, it also introduces potential vulnerabilities if not properly managed:

Eavesdropping – Hackers intercept call data to listen in on conversations.
Phishing via VoIP (Vishing) – Fraudsters impersonate legitimate callers to extract sensitive information.
Denial-of-Service (DoS) Attacks – Flooding the system with traffic to disrupt service.
Call Fraud – Unauthorised use of your VoIP system to make expensive international calls.
Data Breaches – Compromising stored voicemails or call records.

These risks highlight why choosing a provider with strong security protocols is critical.

How Aatrox Communications Secures Your VoIP

1. Data Encryption

We use industry-standard TLS (Transport Layer Security) and SRTP (Secure Real-Time Transport Protocol) to encrypt both the signalling and the voice stream. This makes intercepted calls unintelligible to attackers.

2. Secure Network Architecture

Our systems are hosted in secure Australian data centres with multiple layers of physical and digital protection.

3. Firewalls and Intrusion Detection

We deploy dedicated VoIP-aware firewalls and intrusion detection systems that monitor for unusual activity and block suspicious connections.

4. Authentication Controls

We enforce strong authentication policies, ensuring only authorised devices and users can access the system.

5. Fraud Prevention Measures

We actively monitor call patterns to detect and block suspicious activity before it results in financial loss.

6. Regular Patching and Updates

Our engineering team ensures all systems run the latest software updates to eliminate known vulnerabilities.

Employee Security Best Practices

While we handle the heavy lifting, businesses can also strengthen their security by:

Training employees to recognise phishing and vishing attempts.
Using strong, unique passwords for VoIP accounts.
Restricting international calling where not required.
Encouraging the use of company-issued, secured devices for business calls.

Case Study: Preventing Call Fraud

A national retailer using a third-party VoIP provider experienced thousands of dollars in fraudulent international calls in a single weekend. After switching to Aatrox Communications, our real-time monitoring and fraud detection immediately flagged suspicious patterns, blocking unauthorised calls before they could rack up charges.

Why Security Matters More Than Ever

As hybrid and remote work models expand, your team may be making business calls from various locations and devices. This flexibility makes robust VoIP security essential — not optional.

Aatrox Communications ensures that no matter where your employees are working from, your communications remain private, compliant, and secure.

Final Thoughts

VoIP is the future of business communication — but only if it’s implemented securely. At Aatrox Communications, we combine advanced encryption, network security, and proactive monitoring to keep your business conversations safe from prying eyes.

Your calls aren’t just words over a network — they’re your business’s lifeline. We make sure they stay protected.

Contact Aatrox Communications

Main Office:
Level 11/160 Queen St, Melbourne VIC 3000, Australia

Phone Numbers:
Hotline: 03 8397 2990
1300 645 699
International: +61 3 8397 2990

Email Addresses:
Customer Support: support@aatroxcommunications.com.au
Sales: sales@aatroxcommunications.com.au

Website:
www.aatroxcommunications.com.au