Common VoIP Phone Problems and How to Fix Them

VoIP phone systems are widely used by Australian businesses because they are flexible, cost-effective, and feature-rich. However, like any technology, VoIP phones can sometimes experience issues. The good news is that most VoIP phone problems are easy to identify and fix. Understanding these common issues helps businesses keep communication running smoothly.

Poor Call Quality and Audio Issues

One of the most common VoIP phone problems is poor call quality. This can include echo, delay, or unclear audio. In most cases, the issue is related to internet speed or network congestion.

To fix this, check your internet connection and ensure it is stable. Using a business-grade connection and prioritising voice traffic through quality of service settings can greatly improve call clarity.

Dropped Calls and Call Disconnects

Dropped calls can be frustrating for both staff and customers. This problem often occurs when the internet connection is unstable or overloaded.

Restarting your router and VoIP devices can help resolve temporary issues. If the problem continues, reviewing network usage and upgrading your internet plan may be necessary.

One-Way Audio During Calls

One-way audio happens when one person can hear the other, but not vice versa. This issue is commonly caused by firewall or network configuration problems.

Adjusting firewall settings or ensuring the correct ports are open usually fixes this issue. A professional VoIP provider can assist with proper network setup.

VoIP Phone Not Registering

Sometimes a VoIP phone may fail to register with the system. This means it cannot make or receive calls. Incorrect login details, network issues, or server problems are often the cause.

Double-checking configuration settings and restarting the device often resolves the issue. If not, contacting your service provider is the best next step.

Delayed or Choppy Audio

Delayed or choppy audio makes conversations difficult. This is usually due to limited bandwidth or heavy internet usage.

Reducing non-essential internet traffic during business hours and ensuring sufficient bandwidth for VoIP calls can improve performance.

Voicemail Not Working Properly

Voicemail issues may include messages not being recorded or delivered correctly. These problems are often linked to incorrect voicemail settings or full inboxes.

Reviewing voicemail configuration and clearing old messages can restore normal operation. Most systems also allow voicemail to be delivered via email for added convenience.

Echo During Calls

Echo can occur when microphones pick up sound from speakers. This is often related to headset or handset placement.

Using quality headsets and adjusting audio settings usually eliminates echo issues. Ensuring devices are updated also helps.

Security and Unauthorised Access Concerns

Security issues can arise if passwords are weak or systems are outdated. Unauthorised access can lead to unwanted calls or service disruption.

Using strong passwords, enabling encryption, and keeping software updated are essential steps to protect your VoIP phone system.

Internet Outages and Service Disruption

Internet outages can temporarily affect VoIP phone services. While this is not common, it can happen.

Most modern systems include call forwarding and failover features that redirect calls to mobile phones, ensuring business continuity.

When to Seek Professional Support

While many VoIP phone problems can be fixed in-house, ongoing issues may require professional assistance. Working with a trusted provider ensures your system is properly configured and supported.

A reliable voip phone solution minimises issues and keeps communication smooth.

Keeping Your VoIP Phone System Running Smoothly

Regular maintenance, network checks, and staff training help prevent common VoIP problems. Staying proactive ensures your system remains reliable and secure.

Aatrox Communications – Reliable VoIP Phone Support

Aatrox Communications provides expert VoIP phone solutions and ongoing support for Australian businesses. Their team helps identify and resolve issues quickly, ensuring uninterrupted communication.

For support, contact Aatrox Communications at sales@aatroxcommunications.com.au or call 1300 645 699.
Visit Level 11/160 Queen St, Melbourne VIC 3000, Australia to learn more about their VoIP phone services.