Top 5 Mistakes Businesses Make When Switching to VoIP

Switching to Voice over Internet Protocol (VoIP) can bring cost savings, scalability, and modern features to your business. But without proper planning, the transition can lead to frustration, downtime, and unexpected costs.

At Aatrox Communications, we’ve helped countless Australian companies make the switch successfully — and we’ve seen the same avoidable mistakes made over and over again.

1. Not Assessing Internet and Network Readiness

VoIP relies entirely on your internet connection. Businesses often:

• Fail to check bandwidth availability.

• Ignore latency and jitter levels.

• Neglect to configure Quality of Service (QoS) settings.

Solution: Run a network readiness test before migrating. Ensure your infrastructure can handle peak call volumes without sacrificing quality.

2. Choosing the Wrong Provider Based on Price Alone

It’s tempting to go with the cheapest VoIP provider, but low prices can mean:

• Poor call quality.

• Limited support.

• Hidden costs for add-ons.

Solution: Choose a provider like Aatrox Communications that balances affordability with robust infrastructure, local support, and transparent pricing.

3. Skipping Staff Training

New systems can slow productivity if employees don’t know how to use them. Without training, staff may:

• Miss important features like call forwarding and conferencing.

• Struggle with simple tasks like transferring calls.

Solution: Schedule training sessions to ensure all staff can use the new system efficiently from day one.

4. Overlooking Security Measures

VoIP systems can be vulnerable to hacking if not properly secured. Common mistakes include:

• Using default passwords.

• Failing to enable encryption.

• Not updating firmware on IP phones and routers.

Solution: Implement strong passwords, enable secure protocols, and regularly update all devices.

5. Not Planning for Redundancy

Even the best systems can experience outages. Without a backup plan:

• Calls can be missed.

• Business operations can stall.

Solution: Use failover routing to mobile phones or have a backup internet connection to keep communication flowing during outages.

Real-World Example

A Melbourne-based law firm rushed into VoIP adoption without network testing. They experienced:

• Frequent dropped calls.

• Client frustration.

• Emergency costs to upgrade their internet mid-rollout.

When they switched to Aatrox Communications, we ran a full assessment, upgraded their hardware, and optimised call routing — eliminating downtime and improving client satisfaction.

How Aatrox Communications Prevents These Mistakes

• Network Readiness Checks – Ensuring your infrastructure can handle VoIP.

• Customised Onboarding – Smooth migration with minimal disruption.

• Security-First Approach – TLS encryption, secure data storage, and strict access control.

• Redundancy Planning – Failover and backup solutions tailored to your needs.

Final Thoughts

VoIP can revolutionise your communications, but only if you avoid these common pitfalls. By partnering with an experienced provider, you can ensure a smooth, secure, and cost-effective transition.

Contact Aatrox Communications

Main Office:
Level 11/160 Queen St, Melbourne VIC 3000, Australia

Phone Numbers:
Hotline: 03 8397 2990
1300 645 699
International: +61 3 8397 2990

Email Addresses:
Customer Support: support@aatroxcommunications.com.au
Sales: sales@aatroxcommunications.com.au

Website:
www.aatroxcommunications.com.au