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Active Driver's Management: E-hailing Vehicle Permit (EVP) Policy
Active Driver's Management: E-hailing Vehicle Permit (EVP) Policy
At AirAsia Ride, we continuously strive to maintain a healthy, active, and efficient ecosystem for all our Drivers (Allstars). To ensure that our company-sponsored regulatory resources are utilized effectively, we have updated our Standard Operating Procedure (SOP) regarding inactive accounts and E-hailing Vehicle Permits (EVPs).
Effective immediately, any Driver who remains completely inactive on the AirAsia Ride platform for more than 90 consecutive days will face account suspension, and their EVP will be temperory removed.
Please read this guide carefully to understand how this update affects your account, your vehicle status, and your eligibility for government initiatives.
Why is this policy being implemented?
An E-hailing Vehicle Permit (EVP) is a mandatory regulatory requirement issued by APAD/LPKP. AirAsia Ride currently covers the financial cost of this permit for our active Drivers.
When an account becomes dormant, these cost resources remain tied up, preventing new, active Drivers from entering the ecosystem. This policy helps us optimize our active drivers and ensure that active Drivers receive maximum support.
⚠️ Critical Warning on Government Subsidies
In Malaysia, your active EVP status serves as official verification for targeted government initiatives, including BUDI MADANI / BUDI 95 petrol subsidies. The exact moment AirAsia Ride removes your EVP due to inactivity, your vehicle record will drop from the government's validation database. This will result in the immediate loss of your monthly petrol subsidy eligibility.
Real-Life Scenarios: How it Affects You
To help you understand how this policy applies in different situations, please review the scenarios below:
Scenario A: The Occasional / Part-Time Driver
Situation: Encik Ahmad only drives for AirAsia Ride on weekends or during peak holiday seasons. His last completed trip was on June 1st. He doesn't drive again until August 15th (75 days later).
Outcome: Encik Ahmad’s account remains fully active. Because he completed a trip before hitting the 90-day threshold, his inactivity clock instantly resets back to zero. His EVP and government fuel subsidies are completely safe.
Scenario B: The Extended Break (Car Breakdown / Medical Leave)
Situation: Kak Siti’s vehicle broke down, and she took a 3-month break from driving, reaching 95 days of total inactivity without notifying AirAsia Ride support.
Outcome: On Day 91, Kak Siti's account is suspended and her EVP is cancelled. When her car is finally fixed on Day 100, she cannot simply log back in. She must contact Driver Support, re-verify her documents, and wait for a brand-new EVP to be processed, during which time her fuel subsidies are paused.
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How can I reset my 90-day inactivity clock?
It’s simple—just log into your AirAsia Ride Driver App, go online, and complete at least one (1) successful trip. The moment the trip is completed, your inactivity counter resets to zero.
2. What happens if my EVP is removed? Can I get it back?
If your EVP is removed due to hitting the 90-day limit, your account is considered fully deactivated. To return to the road, you must undergo the standard re-boarding process.
3. Will I be charged any penalties if my account is suspended?
No, there are no financial penalties charged to you by AirAsia Ride. However, you will suffer operational downtime and the loss of any accumulated Driver tier rewards, bonuses, and government subsidy benefits linked to your active EVP status.
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