Shoessee uses a live chat feature. It helps to serve customers more interactively than before.
Shoessee, a reputable shoe store that offers comfort flats shoes, uses an online chat feature on their official store. The main reason to add a live chat feature is to serve customers better than before. It seems that customers have an online assistant while shopping in the store. The manager of the store explained, "The idea of using a live chat on the online store is to give an intuitive customer service. Customers can directly ask and get the information they are looking for. They don't need to wait for so long only to get the answer. The faster they get the answer, the faster they buy their favorite flat shoes."
A live online chat is not only useful for the customers but also for the store. Customer service can chat with several customers at one time by using this feature. The store can solve several problems right away and keep the customers in the store. It makes the trading process more effective than before. The store manager added, "We want to give an offline store atmosphere, although the customers are purchasing online. Giving a chat greeting is one of the simple ways to achieve this goal. This live chat feature even allows our team to send an automatic chat greeting. Some customers love a greeting from customer service. We try to provide it to them."
Customers can also ask for anything instantly by using a live chat feature. The variety of products and their specifications make customers get confused about picking the best one. They can use this feature to get the best suggestion. A chance to get the best flat shoes is bigger compared to buying them in stores without a live chat feature. The store manager explained, "A live chat feature increases our sales and customers' satisfaction. Our friendly customer service guides them to make sure that they get the best flat shoes based on their needs."
The way to use this feature is also simple and fast. Customers will see the feature on the right bottom of the site once they open the online store. They can start to ask something by typing the message and sending it. Let's say customers can ask about the model, sizes, colors, and other things about comfort dress flats women want to buy. Customer service will reply to the question, so customers can find what they are looking for. The manager expects that the online shopping process is more fun with a live chat feature.
About Shoessee:
Shoessee is an online store that focuses on women's apparel. The mission is to bring sexy clubwear and shoes for women at an affordable price.
For more information, please visit https://www.shoessee.com/.