1. Follow this Outline.
2. Show Qualified Customers.
3. Smile and Have Fun!
Always ask your customers to be in their home for the demo (not from Starbucks, not driving around, etc).
Make it a point to see husbands and wives together. If you have to choose, talk with the wife - no males alone.
Send the recommended confirmation email the night before the demo.
Send reminder text the morning of the demo.
Call customer ON TIME.
Smile and present with a positive mindset - Customers can sense your belief.
It's great to collect stories and testimonials from past customers!
If customer asks for prices in the middle of your demo, say: “I don't want to give away the end of the movie, I’ll go over all the prices at the end!” :-)
Smile, be patient and help customers through any technical issues.
Follow this outline word for word. Read and Smile! 😁
Present to couples together (so they can make a decision together; less pressure)
Make sure they're both in front of the screen (so they can follow along your presentation)
Have them on speaker phone or a Zoom/FaceTime Meeting (so you can talk to both spouses)
Still Do FULL Presentation thru the summary: It’s great practice! Many customers forget the important details!
CUTCO owners love upgrading to sets, adding accessories, and buying gifts!
Closing Process: At the bottom of the Gifts and Accessories, there is a section called “Closing for CUTCO Owners” which shows you how to create a “CUTCO Wish List”
(Recommended 5-10 minutes)
(Get to know them or catch up / Ask a lot of questions before getting started! Keep conversation focused on your customer. People like to talk about themselves.😁)
How are you guys doing today?
(only if they have kids): How are the kids?
What have you guys been doing during this whole pandemic thing to have fun?
Anything you are looking forward to as we start to get back to normal?
Awesome, well it was great to get to catch up a little bit! I want to let you know again how much I appreciate you and I want to make this time fun and interesting for you, so I have some questions to help me customize my presentation and it's another way to help my manager keep track of my appointments.
Now I'm going to share my screen.
(Open Pre-Questions and share that tab only. Have fun with completing the form. Listen closely to their answers, ask questions, and learn about THEM. You’ll do a better presentation the more you know.)
OK, Great. Thanks for that.
I need to "clock-in" real quick and let my office know I'm starting a demo.
(Call manager, put the call on speaker, let manager introduce themselves to customer.)
(After manager passes it back to you)
Thank you so much for taking the time to see my presentation—it really means a lot.
Let me tell you a little bit more about me and why I am doing this job ... (School/Major, Hobbies, Family, Dream Job)
Example: I’m a student at (_____________), and I’m studying (____________). After I graduate from college, I’m planning to (_________________).
“I’m working at Vector Marketing to (get something) so that (some outcome happens).”
(Screen share www.TRAININGAPPOINTMENT.com make sure to check boxes for share sound and optimize for video)
(scroll down, on customer website, so they can see the two slides side by side)
OK - let me know when you see two slides side by side - The white slide on the left says "Thank you for helping me reach my goals!" Do you see those two slides? Okay we're off to a good start! :-)
_________, do you mind if I share some of my goals with you?
Well... As you can imagine, a lot of my friends are just laying around watching Netflix right now, but I'm using this as an opportunity to build my resume and gain some new skills, so I really appreciate you seeing my demo.
Since I'm in my first week on the job, I have a ONE TIME awesome contest and I have a goal of selling __________. That's a pretty big and scary goal for me, but I'm committed to working hard for 10 days and give it my best effort. So if you see ANYTHING that you might want to get ever, give me a shot to give you a super special friends and family deal and hopefully I can make you an offer that's so great, you'll be excited to take advantage of it.
_________, since this information is really important I’m going to be following my outline. Is that okay?
Like I mentioned on the phone, you don’t have to get anything, BUT :-) if you do see something you like, you can get it today. Not only would you be getting a great product, you would be helping me toward my goals!
CUTCO IS a great investment! It saves time and money. You can get pre-packaged SETS that come with great discounts or you can customize something and we have tons of accessories and gifts.
Some of our customers have asked us if our business is struggling because of the quarantine and the recession. It's actually the exact opposite. During recessions, people don't stop spending money, they just stop wasting it on cheap stuff. When times are tight, people tend to invest in things they know will save them money and last a long time.
And with the quarantine, people are preparing more meals at home, and as a result, CUTCO is in very high demand and we are up 60% over last year so far! And last year was our best year in history at over $300 million is sales.
My BIGGEST goal is NOT that you buy everything I show you today. My BIGGEST goal is you like what I show you and you like me enough to introduce me to other people I can show.
I want to work REALLY HARD and the ONLY way I can, is by getting introduced to lots of people. So as we go through all the information, you'll probably think of several people who might like to know about CUTCO and we can work on some introductions at the end.
Here's another question: Whenever you prepare food at home, do you do it because you HAVE to do it, you LIKE to do it, or LOVE to do it?
Great! I think you'll be really glad to take a look at CUTCO!
The first part of my presentation is a short video, just under 7 minutes, that shows the quality of CUTCO. After that, I’ll show you the TOOLS in our basic set. I need you to have a pen and paper because I'm gonna give you a quiz at the end... Just kidding, but you do need the paper to jot any questions or notes during the video. Let me know when you have a pen and paper ...
OK, A few things to know:
1) In this video these are all real customers. Some of them have had CUTCO for decades.
2) Notice the Forever Guarantee. This is one of the reasons we are the top-selling brand in North America.
3) When the video is done, I'll ask what impressed you most. So it's ok to jot down any notes or questions.
(scroll down and play video)
OK, so what impressed you MOST with what you saw?
(Acknowledge what they say then continue - it's ok to have a conversation here - Double-D®, handle design, type of steel, handle materials, forever guarantee, etc.)
CUTCO is one of the only products that you buy once, use every day, and never have to replace.
OK, I'm going to start by showing you the tools in the Basic Set also known as the Homemaker Set.
(scroll down on customer site to first slide show -Names & Uses of the Basic Set)
We have two larger set options for customers who love to cook, called the Complete Set and Family Set.
(click forward arrow in bottom left hand corner of slide show to get to next slide)
But, I’m going to start with the tools in our BASIC SET, which is the most popular. It’s called the HOMEMAKER+8. It has the minimum number of tools to do 100% of the jobs in your kitchen as efficiently as possible.
It’s the best value for the average family and it starts with your... (click to next slide)
Paring Knife
(play video on mute)
This is CUTCO’s “Air Knife” because it’s mostly used in the air, and not on a cutting board. It has an extra-long handle to make peeling and paring more comfortable and safer.
You’ll use this for small jobs in the air like apples, strawberries and bananas and kiwi. What would you use your paring knife for?
Remember not to use your Paring Knife on the cutting board, that’s why you have your…
(click to next slide)
Trimmer
(play video)
This is your “Small Utility Knife” for small fruits and veggies. Watch this and you'll see how smooth this is.
You’ll never smash a tomato ever again! It's also great for cucumbers, oranges, lemons, and limes and awesome for slicing raw chicken into strips.
As you can see there are 3 different handle colors. Which do you like better, the classic, the white or the red handles?
Great choice! The _(color they said)_ is nice.
Everyone loves the versatility of the Trimmer, but it's not used for spreading or serving, that’s why you have your…
(click to next slide)
Spatula Spreader
(play video)
The wide, flexible Double-D® edge on this tool allows you to cut, spread, and serve sandwiches, bagels, lasagna, and cake! It's perfect for getting peanut butter and jelly out of a jar with super smooth spreading or getting brownies out of the pan.
What would you see yourself using this one for?
Yes, perfect, but you’ll never use it on meat or large vegetables, that’s why you have your...
(click to next slide)
Petite Carver
This “Medium Utility Knife” is your everyday meat knife great for carving chicken and small roasts. It’s also for large summer fruits and tough vegetables. Wait till you see this one glide through a pineapple!
(play video)
The Turning Fork has three sharp tines make it easy to turn meats and veggies while cooking and get pickles and olives out of jars.
When the video is done, click to the next slide and let me know what you see.
None of the tools we've seen so far are used for larger foods, that’s why you have your...
(click to next slide)
Butcher Knife
(play video)
This “Heavy Duty” knife is what you'll use to disjoint chicken. It's also great for large melons, hard spaghetti squash and acorn squash. It works great for separating frozen foods like hot dogs and hamburgers.
Can you see some great uses for the Butcher Knife?
The Butcher Knife protects your other knives because it's the only tool in the basic set strong enough for those jobs ... But it’s not a chopping knife, that’s why you have your...
(click to next slide)
Petite Chef
(play video)
The high knuckle clearance makes it comfortable & safer for dicing, mincing, and chopping. This is your “Delicate Chopper” and it's great for the 6 S’s—soup, salad, stir fry, stew, stuffing, & salsa!
Chef knives are for chopping, but not for slicing back and forth; that’s why you have your...
(click to next slide)
Slicer
(play video)
It’s the best bread knife in the world, but it's great for way more than just fresh bread. This is the longest of all the Double-D® edges and it's great for cutting cakes, shredding lettuce, and slicing boneless meats.
Do you see why this is an important tool in the set?
Now the SLICER is not for anything with a bone; that’s why we have your...
(click to next slide)
Master Carving Set
(play video)
It’s like your “Spare Tire”. You won’t use it every day, but you’ll be glad you have it!
You’ll need it for your BBQ, big roasts, and family occasions. Having both forks in the set is important; the turning fork that you saw earlier picks food up while this carving fork holds meats down and it's wide enough to go around the bones.
Can you see how over a lifetime you’re going to use every tool in your basic set?
(click to next slide)
Table Knives
(play video)
To complete your set, these are your awesome Table Knives! This is CUTCO's number one selling tool because people always get several at a time and they are used for every meal: breakfast, lunch, and dinner. The wide blade and rounded tip makes it safer and great for spreading, but with the Double-D® edge, it cuts like a steak knife!
We recommend two Table Knives per family member so you don’t have to wash them after every meal and for when you have guests for dinner.
What you are seeing is how our Table Knives work on some tough leather...
(after video click to next slide)
STEAK KNIVES
For customers who like the feel of a larger "steakhouse style" STEAK KNIFE, our two larger sets - The Signature Set and Ultimate Set - both come with the option for STEAK knives instead of TABLE knives. These have been unavailable for the last few months during the pandemic but they JUST announced that they are available again. The company actually had thousands of customers that had orders pending waiting for this announcement, so there is a lot of excitement that they're back.
The Signature Set comes with 10 table knives or 10 steak knives and the Ultimate Set comes with 12, so these sets are perfect for the holidays or when you have company over the house, or if you just don't want to run the dishwasher constantly, you'll have some extra table knives or steak knives.
(click next slide)
Do you see the different STORAGE OPTIONS?
______, it would be dangerous to have really sharp knives floating in a drawer. Our sets come with a solid oak WOODBLOCK, which looks great on the counter. We also have STORAGE TRAYS for the drawer or on a wall. If you were considering a set today, are you more of a block person or a tray person?
(listen and respond to answers)
(click next slide)
ENTERTAINER PACK
(play video)
To complement your Homemaker Set, we also have incredible GADGETS.
Our 4-piece Entertainer Pack has comfort-grip handles and is, of course, forever guaranteed.
Your CHEESE Knife has large holes so cheese and starchy-sticky foods don't stick to the blade. So many customers say how this is great for potatoes.
This is the greatest peeler on planet earth. It peels both ways, forward and backward. This thing will peel just about anything!
Your CUTCO ICE CREAM scoop is made of a special alloy that distributes temperature so it's easier to scoop hard frozen ice cream. People who have this tell me it's pretty handy for scooping seeds from melons and pumpkins.
The PIZZA CUTTER, besides the fact that it's guaranteed forever, has the blade that come out for easy clean-up. Of course, it's pretty great for cutting pizza, too.
(after video ends click next slide)
SUPER SHEARS (Slide 15)
OK, we saved the best for last! The most famous single tool that CUTCO makes are the SUPER SHEARS. This video has narration so make sure you can hear it okay.
(PLAY VIDEO)
Are the shears pretty impressive? And did you see how the two blades come apart for cleaning!
For me, opening those hard plastic packages is so annoying and these shears really help. The shears are great for opening bags of chips, cutting cloth, herbs, broccoli, so many uses.
Could you see yourself using those shears?
(listen and respond)
(click next slide)
_______, let me review why so many people choose to invest in CUTCO:
You’ll always have sharp American made knives that are comfortable, safe, and sanitary.
CUTCO is guaranteed forever so it would be the last set of knives you’d ever buy.
And CUTCO saves a lot of money! Most customers who buy Cutco eat out less.
If that saves just $60 a month, it’s $720 saved this year——Over 25 years you’ll save $18,000!
There are several reasons why so many customers choose sets:
CUTCO sets have the right tool for the right job.
CUTCO sets have a built-in discount so it’s more affordable.
Sets come with a FREE cutting board and other FREE bonuses.
And sets are much SAFER because they come in a block or tray.
And we have interest-free monthly investment options so you don’t have to pay for it all at once!
click here to go to the next page for presenting the options