Goals

1. Establish metrics to maintain focus on key priorities of the Human Resources function over time, e.g. employee engagement, recruitment (including local and diverse), and transaction handling.

   • Use reporting functionality in the current Applicant Tracking System and Human Resources Information System to gather data and determine types of requests Human Resources receives, average response time, etc.
     
     

2. Develop a mechanism for new hires to provide feedback on the onboarding process and new employee experience.

   • Create a survey for new employees to share their feedback; if time allows, have check-in meetings with new hires to speak more openly about their feedback.
     
     

3. Establish tools and processes for gauging employee engagement.

   • Work closely with CIS to develop an employee engagement plan. The plan may include but will not be limited to: the use of pulse surveys, content engagement metrics, and event participation and engagement metrics to measure employee engagement so that we may continue to improve the employee experience.
     
     

4. Implement an automated exit interview questionnaire and invite employees to opt into real-time exit interviews to understand and improve employee turnover.

   • Create an exit interview questionnaire and ensure that is sent to all voluntary terms.  Analyze the data received and incorporate suggestions/comments.
     
     

5. Improve record-keeping of leaves and time-off for employees in Workday to provide stronger reporting for the Human Resources team and Senior Officers.

   • Build, test, and implement new leaves of absence in Workday such as Administrators' worker's compensation leave, NYS Paid Family Leave, and Parental leave.