Embedded Files
Reinstalling ChromeOS
Reinstalling ChromeOS
Common Ticket Requests:
“Chromebooks says operating system is missing”
“ChromeOS is missing or damaged”
“Hello, Chromebook #26 has a message that Chrome OS is missing or damaged. Thanks.”
What you should know: The "Chrome OS is missing or damaged" error appears when a machine encounters problems loading the operating system. You usually encounter it during startup, but the message can also appear at random while you're using the computer.
What you can do: Restart Chromebook. If ChromeOS doesn’t load on your Chromebook, try restarting the device. For that, press and hold the Power button until the device turns off. Wait for 10-15 seconds. Press the Power again to turn it on. Still having trouble? No worries! Request a Technology Specialist to get this fixed.
How does a Technology Specialist fix this? We have to load ChromeOS back onto the Chromebook by using a USB Flash drive. To get ChromeOS onto a USB flash drive, we use the Chromebook Recovery Utility located in the Google Store on a separate computer.
We select the model number of the Chromebook and it downloads the correct OS for that model onto a USB flash drive. Once completed, we then plug it into the Chromebook in question and have it reload the OS onto it. When that finishes, and we see the “Welcome Screen”, we then re-enroll the unit back into the Vacaville Unified School District Google Console that houses all of our managed Chromebooks. After all that is completed, we’ll return the device back to the classroom for student use.
Any questions, comments, or concerns regarding Google Chromebook repair, the costs of repair, and more, please contact
Jim Wasielewski
Technology Coordinator
jimw@vacavilleusd.org
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