Request a Technology Specialist
Should you need to get a hold of a Technology Specialist, the first and best way to get into contact is to put in a Tech Request Help Ticket
Desktop Tech Support Icon
There is a Tech Support icon we've pushed to all VUSD Windows Desktops. Double click on the icon and it will open a folder.
You can also click HERE
Tech Support Window
Within the folder you will find multiple options at your disposal. Request a Technician is one of them. Double click on that to get to the Technology Help Page.
The VUSD Gateway
There is also a Tech Request button located on the front page of The VUSD Gateway. Click on that to get to the Technology Help Page.
How to fill out a Technology Request Form
VUSD Tech Help
Welcome to the login screen of the VUSD Tech Help Page
Logging into the Tech Help Page
Use your VUSD District Credentials to access the Tech Help page.
Example: If your credentials are “JohnD@vacavilleusd.org” your username is: JohnD and your password is whatever you use to access District computers, Email, Aeries, etc.
Help Request Form
When you are putting in a tech request, the more information you give us, the more it will help us find you a solution, efficiently, and in a timely manner.
When you choose a location, that will automatically send it to the appropriate Technology Rotation.
Example: if you select Callison Elementary, it will send your tech request to the ESC Technology Rotation as Callison is a school site that is part of ESC rotation's responsibility.
Request Type
This will help us determine what kind of help you need
Request Type Specifics
If it's a computer issue, please tell us if it's an issue with a Chromebook, or Hardware such as a printer, mouse, monitor, or your own PC. Choose Software if you have a software related issue. This will help us determine who will be best fit to assist you.
Please select the location you wish to receive help
This goes without saying, but please specify where you need assistance. We need the school site name and room number to tell us where we're going. Which school you choose automatically selects the Technology Rotation that will be assisting you.
Example of a helpful request ticket
The more detail you give us, the more we can be better prepared and better equipped to assist you. In this example, we have an idea that there's a Chromebook with a screen issue. This information is helpful as we may bring our tool kit with us when we visit. Maybe we can repair it on the spot.
They also gave us a specific number to look at. This leaves out the guess work as to which Chromebook is having trouble. And we can easily access it as they have left it on top of the Chromebook cart for us.
It's also worth noting that, in this example, the teacher was okay with us visiting their classroom at any time of the day. This is helpful for us as we would like to get you assistance as soon as possible. However, if there is a specific time you would like us to visit, please let us know.
Example: You can put something like these examples in Best Time To Visit: "8:30am-10am" or "After School" or "Anytime after 2pm".
NOTE: Any username and password that you put in the Tech Help Requests Form can only be seen by the Technology Specialists as they are the only department with access to this database.
You don't necessarily have to put in a phone number but you do have in put something in that section of the form in order to continue.
Having trouble acccesing the Tech Request Help Page?
If for any reason you are unable to log into the Tech Request Help Page, please contact Wyatt Gallick, our Assistant Director of Technology.
WyattG@vacavilleusd.org