How to Fill Out a Technology Request Ticket

VUSD Tech Help

Welcome to the login screen of the VUSD Tech Help Page

Logging into the Tech Help Page

Use your VUSD District Credentials to access the Tech Help page.

Example: If your credentials are “JohnD@vacavilleusd.org” your username is: JohnD and your password is whatever you use to access District computers, Email, Aeries, etc.

Help Request Form

When submitting a technology request, the more information you provide, the easier it is for us to identify the issue and respond quickly and effectively. Details such as the device type, room number, error messages, or what you were doing when the issue occurred can make a big difference.

Selecting the correct location is also important. Your chosen site automatically routes the request to the correct Technology Rotation.

Example:
If you select Callison Elementary, your request is sent directly to the ESC Technology Rotation, since Callison falls within that team’s assigned responsibilities.

Providing accurate information helps ensure your request reaches the right technician as soon as possible.

Request Type

This will help us determine what kind of help you need

Request Type Specifics

If it's a computer issue, please tell us if it's an issue with a Chromebook, or Hardware such as a printer, mouse, monitor, or your own PC. Choose Software if you have a software related issue. This will help us determine who will be best fit to assist you.

Please select the location you wish to receive help

This goes without saying, but please specify where you need assistance. We need the school site name and room number to tell us where we're going. Which school you choose automatically selects the Technology Rotation that will be assisting you.

Example of a helpful request ticket

The more information you provide in your tech request, the better prepared we’ll be to assist you.

In the example shown, the requester noted a screen issue on a specific Chromebook and included the device number. This level of detail is extremely helpful—it lets us know what tools to bring and may even allow us to complete the repair on the spot.

Additionally, letting us know where the device is located (e.g., left on top of the Chromebook cart) eliminates guesswork and helps us respond more efficiently.

📝 Helpful Tips for Submitting a Tech Help Request

In the example provided, the teacher indicated they were comfortable with us visiting their classroom at any time—which is extremely helpful and allows us to provide support more quickly.

If you have a preferred time for a visit, please include it in the “Best Time to Visit” field.
Here are a few examples of what you might enter:

"8:30 AM – 10:00 AM"
"After school"
"Anytime after 2:00 PM"

🔐 A Note About Privacy and Form Fields

Any username or password entered in the Tech Help Request Form is only visible to Technology Specialists—no other staff have access to this information.

While entering a phone number is optional, the form requires that you enter something in that field in order to proceed. Feel free to enter a placeholder (e.g., "N/A") if you prefer not to include a number.