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HD 30.28 M67 1989-1993 Volume 1
HD 30.28 M67 1989-1993 Volume 1
Strategic intervention for development managers: text
and cases / Morato, Eduardo A.
TABLE OF CONTENTS
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Reading 1: A Framework for Strategic Intervention
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HD 30.28 M67 1989-1993 Volume 2
HD 30.28 M67 1989-1993 Volume 2
Strategic intervention for development managers: text and
cases / Morato, Eduardo A.
TABLE OF CONTENTS
The Municipality of Palomolok South Cotabato
Dolefil: Community Affairs
Philippine Coconut Authority (A)
Department of Health (B) Positioning Performance:
A Strategy Paper
Reading 4: Environmental Analysis Framework and Techniques
Reading 5: Area Management and the Need for New Development Measures
TABLE OF CONTENTS
Cover Page
Title Page
Copyright
PREFACE
GOALS OF THE BOOK
ORGANIZATION AND CONTENT OF THE BOOK
FEATURES OF THE BOOK
OM ACROSS THE ORGANIZATION
INTERACTIVE CASE Virtual Company
TEACHING AND LEARNING RESOURCES
ACKNOWLEDGMENTS
SPECIAL THANKS
ABOUT THE AUTHORS
Contents
CHAPTER 1: Introduction to Operations Management
WHAT IS OPERATIONS MANAGEMENT?
DIFFERENCES BETWEEN MANUFACTURING AND SERVICE ORGANIZATIONS
OPERATIONS MANAGEMENT DECISIONS
PLAN OF THIS BOOK
HISTORICAL DEVELOPMENT
TODAY'S OM ENVIRONMENT
OPERATIONS MANAGEMENT IN PRACTICE
WITHIN OM: HOW IT ALL FITS TOGETHER
OM ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Discussion Questions
CASE: Hightone Electronics, Inc.
CASE: Creature Care Animal Clinic (A)
INTERACTIVE CASE Virtual Company: www.wiley.com/college/reid
INTERNET CHALLENGE: Demonstrating Your Knowledge of OM
Online Resources
Selected Bibliography
CHAPTER 2: Operations Strategy and Competitiveness
THE ROLE OF OPERATIONS STRATEGY
DEVELOPING A BUSINESS STRATEGY
DEVELOPING AN OPERATIONS STRATEGY
STRATEGIC ROLE OF TECHNOLOGY
PRODUCTIVITY
OPERATIONS STRATEGY WITHIN OM: HOW IT ALL FITS TOGETHER
OPERATIONS STRATEGY ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Prime Bank of Massachusetts
CASE: Boseman Oil and Petroleum (BOP)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Understanding Strategic Differences
Online Resources
Selected Bibliography
CHAPTER 3: Product Design and Process Selection
PRODUCT DESIGN
THE PRODUCT DESIGN PROCESS
FACTORS IMPACTING PRODUCT DESIGN
PROCESS SELECTION
DESIGNING PROCESSES
PROCESS PERFORMANCE METRICS
LINKING PRODUCT DESIGN AND PROCESS SELECTION
TECHNOLOGY DECISIONS
DESIGNING SERVICES
PRODUCT DESIGN AND PROCESS SELECTION WITHIN OM: HOW IT ALL FITS TOGETHER
PRODUCT DESIGN AND PROCESS SELECTION ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Biddy's Bakery (BB)
CASE: Creature Care Animal Clinic (B)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Country Comfort Furniture
Online Resources
Selected Bibliography
CHAPTER 4: Supply Chain Management
WHAT IS A SUPPLY CHAIN?
COMPONENTS OF A SUPPLY CHAIN FOR A MANUFACTURER
THE BULLWHIP EFFECT
SUPPLY CHAINS FOR SERVICE ORGANIZATIONS
MAJOR ISSUES AFFECTING SUPPLY CHAIN MANAGEMENT
THE ROLE OF PURCHASING
SOURCING ISSUES
SUPPLY CHAIN DISTRIBUTION
IMPLEMENTING SUPPLY CHAIN MANAGEMENT
SUPPLY CHAIN PERFORMANCE METRICS
TRENDS IN SUPPLY CHAIN MANAGEMENT
SUPPLY CHAIN MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
SCM ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Electronic Pocket Calendars Supply Chain Management Game
CASE: Supply Chain Management at Durham International Manufacturing Company (DIMCO)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Global Shopping
Online Resources
Selected Bibliography
CHAPTER 5: Total Quality Management
DEFINING QUALITY
COST OF QUALITY
THE EVOLUTION OF TOTAL QUALITY MANAGEMENT (TQM)
THE PHILOSOPHY OF TQM
QUALITY AWARDS AND STANDARDS
WHY TQM EFFORTS FAIL
TOTAL QUALITY MANAGEMENT (TQM) WITHIN OM: HOW IT ALL FITS TOGETHER
TOTAL QUALITY MANAGEMENT (TQM) ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Gold Coast Advertising (GCA)
CASE: Delta Plastics, Inc. (A)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Synder Bakeries
Online Resources
Selected Bibliography
CHAPTER 6: Statistical Quality Control
WHAT IS STATISTICAL QUALITY CONTROL?
SOURCES OF VARIATION: COMMON AND ASSIGNABLE CAUSES
DESCRIPTIVE STATISTICS
STATISTICAL PROCESS CONTROL METHODS
CONTROL CHARTS FOR VARIABLES
Using Mean and Range Charts Together
CONTROL CHARTS FOR ATTRIBUTES
P -Charts
PROCESS CAPABILITY
SIX SIGMA QUALITY
ACCEPTANCE SAMPLING
IMPLICATIONS FOR MANAGERS
STATISTICAL QUALITY CONTROL IN SERVICES
STATISTICAL QUALITY CONTROL (SQC) WITHIN OM: HOW IT ALL FITS TOGETHER
STATISTICAL QUALITY CONTROL (SQC) ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Scharadin Hotels
CASE: Delta Plastics, Inc. (B)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Safe-Air
Selected Bibliography
CHAPTER 7: Just-in-Time and Lean Systems
THE PHILOSOPHY OF JIT
ELEMENTS OF JIT
JUST-IN-TIME MANUFACTURING
TOTAL QUALITY MANAGEMENT
RESPECT FOR PEOPLE
BENEFITS OF JIT
IMPLEMENTING JIT
JIT IN SERVICES
JIT AND LEAN SYSTEMS WITHIN OM: HOW IT ALL FITS TOGETHER
JIT AND LEAN SYSTEMS ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Katz Carpeting
CASE: Dixon Audio Systems
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Truck-Fleet, Inc.
Online Resources
Selected Bibliography
CHAPTER 8: Forecasting
PRINCIPLES OF FORECASTING
STEPS IN THE FORECASTING PROCESS
TYPES OF FORECASTING METHODS
TIME SERIES MODELS
CAUSAL MODELS
MEASURING FORECAST ACCURACY
SELECTING THE RIGHT FORECASTING MODEL
FORECASTING SOFTWARE
FOCUS FORECASTING
COMBINING FORECASTS
COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT (CPFR)
FORECASTING WITHIN OM: HOW IT ALL FITS TOGETHER
FORECASTING ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Bram-Wear
CASE: The Emergency Room (ER) at Northwest General (A)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE On-line Data Access
Online Resources
Selected Bibliography
CHAPTER 9: Capacity Planning and Facility Location
CAPACITY PLANNING
MAKING CAPACITY PLANNING DECISIONS
Develop Capacity Alternatives
DECISION TREES
LOCATION ANALYSIS
MAKING LOCATION DECISIONS
CAPACITY PLANNING AND FACILITY LOCATION WITHIN OM: HOW IT ALL FITS TOGETHER
CAPACITY PLANNING AND FACILITY LOCATION ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Data Tech, Inc.
CASE: The Emergency Room (ER) at Northwest General (B)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE EDS Office Supplies, Inc.
Online Resources
Selected Bibliography
CHAPTER 10: Facility Layout
WHAT IS LAYOUT PLANNING?
TYPES OF LAYOUTS
DESIGNING PROCESS LAYOUTS
Step 2: Develop a Block Plan
SPECIAL CASES OF PROCESS LAYOUT
DESIGNING PRODUCT LAYOUTS
GROUP TECHNOLOGY (CELL) LAYOUTS
FACILITY LAYOUT WITHIN OM: HOW IT ALL FITS TOGETHER
FACILITY LAYOUT ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Sawhill Athletic Club (A)
CASE: Sawhill Athletic Club (B)
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE DJ and Associates, Inc.
Online Resources
Selected Bibliography
CHAPTER 11: Work System Design
DESIGNING A WORK SYSTEM
JOB DESIGN
METHODS ANALYSIS
THE WORK ENVIRONMENT
WORK MEASUREMENT
COMPENSATION
LEARNING CURVES
WORK SYSTEM DESIGN WITHIN OM: HOW IT ALL FITS TOGETHER
WORK SYSTEM DESIGN ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Discussion Questions
Problems
CASE: The Navigator III
CASE: Northeast State University
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE E-Commerce Job Design
Online Resources
Selected Bibliography
CHAPTER 12: Inventory Management
TYPES OF INVENTORY
HOW COMPANIES USE THEIR INVENTORY
OBJECTIVES OF INVENTORY MANAGEMENT
RELEVANT INVENTORY COSTS
ABC INVENTORY CLASSIFICATION
INVENTORY RECORD ACCURACY
INVENTORY IN SERVICE ORGANIZATIONS
DETERMINING ORDER QUANTITIES
MATHEMATICAL MODELS FOR DETERMINING ORDER QUANTITY
WHY COMPANIES DON'T ALWAYS USE THE OPTIMAL ORDER QUANTITY
JUSTIFYING SMALLER ORDER QUANTITIES
DETERMINING SAFETY STOCK LEVELS
PERIODIC REVIEW SYSTEM
THE SINGLE-PERIOD INVENTORY MODEL
INVENTORY MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
INVENTORY MANAGEMENT ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: FabQual Ltd.
CASE: Kayaks!Incorporated
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Community Fund-Raiser (A)
Online Resources
Selected Bibliography
CHAPTER 13: Aggregate Planning
THE ROLE OF AGGREGATE PLANNING
TYPES OF AGGREGATE PLANS
AGGREGATE PLANNING OPTIONS
EVALUATING THE CURRENT SITUATION
DEVELOPING THE AGGREGATE PLAN
AGGREGATE PLANS FOR COMPANIES WITH TANGIBLE PRODUCTS
AGGREGATE PLANS FOR SERVICE COMPANIES WITH NONTANGIBLE PRODUCTS
AGGREGATE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
AGGREGATE PLANNING ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Solved Problems
Discussion Questions
Problems
CASE: Newmarket International Manufacturing Company (A)
CASE: JPC, Inc.: Kitchen Countertops Manufacturer
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE Cruising
Online Resources
Selected Bibliography
CHAPTER 14: Resource Planning
ENTERPRISE RESOURCE PLANNING
THE EVOLUTION OF ERP
THE BENEFITS OF ERP
THE COST OF ERP SYSTEMS
MATERIAL PLANNING SYSTEMS
AN OVERVIEW OF MRP
TYPES OF DEMAND
OBJECTIVES OF MRP
MRP INPUTS
THE MRP EXPLOSION PROCESS
ACTION NOTICES
COMPARISON OF LOT SIZE RULES
THE ROLE OF CAPACITY REQUIREMENTS PLANNING (CRP)
RESOURCE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
RESOURCE PLANNING ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Discussion Questions
Problems
CASE: Newmarket International Manufacturing Company (B)
CASE: Desserts by J.B.
INTERACTIVE CASE Virtual Company
INTERNET CHALLENGE The Gourmet Dinner
Online Resources
Selected Bibliography
CHAPTER 15: Scheduling
SCHEDULING OPERATIONS
HIGH-VOLUME OPERATIONS
LOW-VOLUME OPERATIONS
SCHEDULING WORK
HOW TO SEQUENCE JOBS
COMPARING PRIORITY RULES
SEQUENCING JOBS THROUGH TWO WORK CENTERS
SCHEDULING BOTTLENECKS
THEORY OF CONSTRAINTS
SCHEDULING FOR SERVICE ORGANIZATIONS
DEVELOPING A WORKFORCE SCHEDULE
SCHEDULING WITHIN OM: PUTTING IT ALL TOGETHER
SCHEDULING ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Solved Problems (See student companion site for Excel template.)
Discussion Questions
Problems
CASE: Air Traffic Controller School (ATCS)
CASE: Scheduling at Red, White, and Blue Fireworks Company
INTERACTIVE CASE Virtual Company www.wiley.com/college/reid
INTERNET CHALLENGE Batter Up
Online Resources
Selected Bibliography
CHAPTER 16: Project Management
PROJECT LIFE CYCLE
NETWORK PLANNING TECHNIQUES
ESTIMATING THE PROBABILITY OF COMPLETION DATES
REDUCING PROJECT COMPLETION TIME
THE CRITICAL CHAIN APPROACH
PROJECT MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
PROJECT MANAGEMENT OM ACROSS THE ORGANIZATION
THE SUPPLY CHAIN LINK
THE SUSTAINABILITY LINK
Chapter Highlights
Key Terms
Formula Review
Discussion Questions
Problems
CASE: The Research Office Moves
CASE: Writing a Textbook
INTERACTIVE CASE Virtual Company www.wiley.com/college/reid
INTERNET CHALLENGE Creating Memories
Online Resources
Selected Bibliography
APPENDIX A: Solutions to Odd-Numbered Problems
APPENDIX B: The Standard Normal Distribution
APPENDIX C: P -Chart
NAME INDEX
SUBJECT INDEX
SUPPLEMENT A: Spreadsheet Modeling: An Introduction
WHAT ARE MODELS?
THE SPREADSHEET MODELING PROCESS
EVALUATING SPREADSHEET MODELS
USEFUL SPREADSHEET TIPS
IMPORTANT EXCEL FORMULAS
SPREADSHEET MODELING WITHIN OM: HOW IT ALL FITS TOGETHER
Supplement Highlights
Key Terms
Discussion Questions
Problems
CASE: Diet Planning
Online Resources
Selected Bibliography
SUPPLEMENT B: Introduction to Optimization
INTRODUCTION
ALGEBRAIC FORMULATION
Examining the Formulation
SPREADSHEET MODEL DEVELOPMENT
SOLVER BASICS
SETTING UP AND RUNNING SOLVER
INTERPRETING THE SOLUTION
SOLVER SOLUTION REPORTS
RECAP
OUTCOMES OF LINEAR PROGRAMMING PROBLEMS
OPTIMIZATION WITHIN OM: HOW IT ALL FITS TOGETHER
Supplement Highlights
Key Terms
Solved Problems (See student companion site for Excel template.)
Discussion Questions
Problems
CASE: Exeter Enterprises
Online Resources
Selected Bibliography
SUPPLEMENT C: Waiting Line Models
ELEMENTS OF WAITING LINES
WAITING LINE PERFORMANCE MEASURES
SINGLE-SERVER WAITING LINE MODEL
MULTISERVER WAITING LINE MODEL
CHANGING OPERATIONAL CHARACTERISTICS
LARGER-SCALE WAITING LINE SYSTEMS
WAITING LINE MODELS WITHIN OM: HOW IT ALL FITS TOGETHER
Supplement Highlights
Key Terms
Formula Review
Solved Problems (See student companion site for Excel template.)
Discussion Questions
Problems
CASE: The Copy Center Holdup
Online Resources
Selected Bibliography
SUPPLEMENT D: Master Scheduling and Rough-Cut Capacity Planning
MASTER PRODUCTION SCHEDULING
MPS AS A BASIS OF COMMUNICATION
OBJECTIVES OF MASTER SCHEDULING
DEVELOPING AN MPS
ROUGH-CUT CAPACITY PLANNING
EVALUATING AND ACCEPTING THE MPS
USING THE MPS
USING THE ATP RECORDS
STABILIZING THE MPS
MASTER PRODUCTION SCHEDULING AND ROUGH-CUT CAPACITY PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
Supplement Highlights
Key Terms
Formula Review
Solved Problems
Discussion Questions
Problems
CASE: Newmarket International Manufacturing Company (C)
Online Resources
Selected Bibliography
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