Spiels

Ring.. Ring.. Ring..

Agent: Hi! Thank you for calling UNC Customer Support. My name is {state your name}. I'll be assisting you today. Before we start I'd like to verify some information first. Would that be alright?

Cx: Sure/Yes!

Agent: Alright then!, Can I have your NAME please?

Cx: (Customer stated their name.)

Agent: Thanks {Cx name}. Now let me verify if we have you already in our system. Did you apply already? If Yes can I have the Email Address you 've used on your application.If No , Kindly visit our visit our website to create your account now.

Cx: Yes! / No!Agent: Great! Give me a sec to pull your account (If the the Cx is registered already) / No, Worries and go to our website to create your account. I'll be waiting on the line. (If the the Cx is not registered already)

Agent: Hi {Cx name}. I'm on your account already can you tell me what seems to be the problem?

Cx: (Customer stated their problem/issue or concern)Agent: Please give me a minute or two to analyze the error your encountering. Agent should look up already if there is a pre-existing API Error. We are only asking this to further verify the issue. Please see API ERRORS LIST .

Agent: I found out that you encountered an error about (name of error). May I put you on hold while I try to fix the error?

Cx: Yes, sure

After a minute....

Agent: So hello again Madam/Sir? I've already sorted out the issue. Can you please try to access again your account and let's see if the issue still persist.

Cx: Its fine now, Thank you for your assistance.

Agent: You're welcome Madam/Sir! If you need any assistance or encountered an error again, don't hesitate reach us.

Cx: Okay, Bye.

End of call.

Ring Ring...

Agent: Hi (user_first_name) , this is (Agent_first_name) from University of Nueva Caceres Admissions Office. We are just checking on your enrollment application and we're wondering if you need any assistance or if you have any queries at all?

Cx: Actually, I do have a query about what courses your school offer and the tuition fees of every program.

Agent: Okay, Ill provide you a copy of the programs and the tuitions fees for each program. And ill send it via email.

Cx: Sure.

Agent: Anything else I can help you with?

Cx: I guess that's it for now, I'll just reach out to you when something comes up. Thanks anyway.

Agent: No problem (user_first_name).

End Call.